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My experience made every other hotel I have stayed at seem 5-Star! I paid over $----- for the night and checked out to sleep at a hotel staffed by sane people. The security guard Patrick banging on my hotel door demanding entry and falsely accusing me of smoking marihuana. I am a 55 year old man and my guest was a medical doctor. No phone call, No 'Sorry to bother you sir...' Just an unhinged rent-a-cop. Wow!
Beautiful hotel with a wonderful staff. Location couldn't be better. If you enjoy luxury this is the place.
If you want impeccable service, and enjoy every amenity you could think of, then this is your hotel! Everything from friendly service to comfortable clean rooms, this hotel delivers. It's close to everything interesting, theatre, shopping, restaurants. I can't wait to return! Thank you St. Regis. A fun-filled weekend that gave us a life time of memories.
Location was quite good. Crowded and slow. Room was an inside room no windows. I understand that in New York space is a premium.
The bell men service is horrible.When we arrive in a taxi they picked up our shoppings bags and right after we get off the cab they returned everything to us.
service was friendly, spacious for the neighborhood, great location, reasonably quiet, capable staff, very clean rooms small and unimpressive entry/lobby, old elevators require a prolonged wait, barely adequate exercise room
The interior inside the hotel and its room, and the quietness at night. Other guests seemed quiet also, since they seemed to want to sleep well as well. the toilet facility in my room was poor. it did not flush and takes 15 minutes to get quiet for the machine...
location is good.back rooms are dark and small compare with the front ones.elevators are small and you have to wait long time. nothing happened ı am satisfyed except the elevators
Location; room size. bathroom was too small. elevators too slow.
The comfortable en clean room with nice beds. It was also really quiet during the night.
Efficiency and good breakfast, lovely bar, but not over the top Bathroom not as clean as it might have been, under the rim of the basin
cosy and relaxing atmosphere at an excellent location in the center of NYC. Good equipment and confort
The staff were exellent very eager to help and do ıt fast Room service was a bit slag during the early mornıngs .
The hotel was in the most central area that anyone could wish for. Shows, tourist trips, lights, excitement. Very nice suites and clean. Trying to unload bags from a vehicle is difficult as you have to stop by the kerb illegally. The staff were extremely inconsistent. Some showed excellent efficency and politeness however some really griped me. Breakfast is somewhat below average for the price.
The staff was very friendly and helped us when needed. They were not hesitant to ask if we needed any assistance. We were also a little late in checking out and they were super nice about it. Highly recommended
Everything.. The staff were very helpful and accommodating. Food was very good but dear enough. Rooms were very spacious and comfortable. Cleaned everyday and fresh towels and sheets. The location was amazing. Literally walk out the door onto Times Square.
Great location. Large rooms. Very quiet. Rooms are older. Firnishing are worn out. Bar in the lobby has only basic drinks and bottom shelf wines.
Rarely do the descriptions match what you get, this exceeded my expectations. Will stay there again.
The view was the best feature and the service was good. Friendly staff The room I stayed in was much smaller then I had anticipated. The hotel website boasts large, roomy suites.. also the room had an offensive odour. If I can find a less expensive deal for this hotel I will stay again otherwise for the amount I payed I can get much better! Paid $450/night.
I loved the size and cleanliness of the rooms and the location of the hotel. I didn't like that you needed to take an elevator to the lobby and then another to the room. While there it seemed like only a few elevators were working and the hotel was crowded because of superbowl weekend. There was no decent lounge or gift shop.
Good sized rooms Great arrangement for families Right in Times Square if that is what you want. Good value if you need two rooms. Food in hotel was extremely limited Left for airport and couldn't find coffee at 6 a.m A little too much Times Square...accosted by tour guides every time you walk out of hotel door.
Location was great. Rooms clean and useful.
Cookies on arrival. Separate sleeping quarters with closing door, (bath is Jack and Jill so can shut bedroom, but kids can still use bath) fridge, safe, hairdryer, microwave. Extra bed is $25/night so asked for packnplay (free) and my 5-year-old slept in there. Had crib sheet and small blanket. You are smack dab in Times Square (can be very crowded right out the door, hold your kids tight). NQR train literally outside and uptown will drop you off at Bloomingdales. Or walk 2 avenues to 5th with shopping. on 17 th floor and very quiet. Could hear sirens at times, but never woke us up. Black out shades make is very dark and close by overlapping, so no need to rig it shut. AC gives off good white noise. Coffee cart right outside. Evergreen coffee shop around the corner and SUPER fast during weekdays. Bed was comfortable enough, but could still feel my husband turn. No USB plugs. At first we had no towels. They brought towels up pretty quickly. Then I later realized there was a dirty bar of soap in the shower I asked to switch rooms, because I did not feel that this room was clean. They switched us to Hilton honors room immediately, which had free Wi-Fi for guests. This was reasonable compensation. The rooms could use a little repair. There was part of a sticker left on furniture, broken tile in the bathroom, wallpaper was coming up in the corners, curtain rod and was broken off the curtains in the window, fridge would freeze food . Nothing unexpected. We would stay there again.
Location was great, right in the moddle of Times Square with easy access to shows, many subway lines, Central Park and more. Hotel was spotless and roomy, esp for a NYC hotel. Would definitely stay again. Could be a bit loud with all the honking taxis and construction outside
Everything about the stay was top notch!
Large rooms, excellent location
Nice ambiance. Good elevators to get to room efficiently Poor housekeeping. Bathroom smelled musty. They forgot to leave washcloths one time. Then forgot to leave shampoo another time. When we called for shampoo to shower took 1.5 hours to come. Also asked for blankets when checked in which never came.
area elegance cost of room service! lack of dining areas for served breakfast/lunch
Location, good neibourhood , good loung and snack shop . Also rooms were good side and clean with proper functioning bathroom. I wish they had a sit down restaurant of their own. Although they are close to restaurants on the street.
Location, ambiance, service, view, gym, and food. Mail room services and the Bellman Station appeared to be during us a favor when we asked to have our bags stored after check-out. The rest of the staff in my experience were helpful and pleasant, especially Housekeeping and Room service!!
Convenient location to everything we were doing and the Molton Brown products are terrific! It's a luxurious hotel and a lovely interlude from the chaos of Manhattan. We asked for some champagne flutes and the ones we received were delivered dirty. We called and asked for replacements and it took well over an hour to receive them - at that point we had washed the flutes ourselves in the bathroom sink.
Staff was very cordial and gave excellent customer service. Charge for Wi-Fi was unexpected for a $700 a night room.
Our room directly overlooked St. Patrick's Cathedral and it was gorgeous. The room was spacious (unusual for NY), clean and comfortable. There's a wonderful café right off the beautiful hotel lobby for specialty coffees and French pastries, and the fitness center is amazing. Plenty of bar/restaurants within walking distance, as are many of the tourist attractions such as Rock Center. I would highly recommend this hotel, and will look into staying there again. There was nothing that I disliked about this hotel, although I would have preferred a lower internet rate (it is $16/day).
Staff was great, service excellent, rooms were huge in the Tower No coffe in room, very pricey to have sent to your room
We architecture of the overall hotel was very elegant. And the rooms were nicely appointed with unique furniture. Charging for Internet access
location room wasnt clean properly by housekeeping
good service and central position for sightseeing and shopping. we waited 20 minutes for somebody to help us with our cases from the 42nd floor to a waiting taxi and nobody arrived. we had to manage 4 large cases on our own.to the waiting taxi..
Great location!! The hotel was very clean and the staff was really nice and helpful.
We liked that we could walk to the Majestic to see The Phantom and the feel that we were in the middle of the city. We were on the 45th floor and we hardly got any sleep. Our neighbors were partying from 11:00 pm-2:00am. Lots of slamming doors and arguing. It was horrible and when I finally called at 2:00 am the person at the desk made it feel like it was my fault for not calling earlier. You need to have security making rounds to insure a pleasant stay for your guests. Plus, it was our 10th anniversary!!!!!
Location is great and NYC atmosphere is why you head to this area. Hotel is going through renovations and rooms were not clean. Bathroom had mold and tub was missing shower parts. Not what we expected.
location cleanliness and front desk staff
Well placed,we went a lot to the theatre, conciers and the theather -people were extremly helpful and nice Nothing
The service was excellent
i loved the location
The room size was good for NYC. The staff was friendly. The location is good if one wants to be close to the theater district. We couldn't turn the heat off. We tried turning the temperature as low as it could go and it was still blowing warm air.
Walking distance to subway, Times Square, 5th Avenue, and various popular eateries We asked for a fridge but never got one. ; ( however, it's ok bc we weren't in the room much anyways
The location was perfect for going to time square and all the local tourist attractions within walking distance to everywhere..check in was very easy and they were very professional. There is nothing that I didn't like
The hotel was very nice, verrry expensive. Seconds away from the heart of time square. Great experience!! Cost of items were outrageous, but that is probably just New York, Time Square.
Location. Concierge was very helpful. Rooms too small, could only just get our suitcases into the room.
People were friendly and helpful. Staff was very responsive Can't say there was anything we didn't like.
Location The fact that they wanted to charge $100 a day extra on my card, just in case I might order something or use hotel bar????
Location. Some fixtures were not working at 100 percent, i.e. phones. TV room system a little old.
Excellent location, clean rooms, quick checkin/out at front desk
Hotel was well located, and staff were very helpful
The hospitality of his employers, cleaning and the site in the middle of Brodway, is amazing Nothing, we always be happy and slept very well all nights
great location and the staff was very friendly rooms are tiny
Great location - opposite "Chicago" & round the corner from "Mama Mia" on Broadway. Room well serviced with welcoming music playing each evening when we returned from our day's activities Very small room & small bathroom (no bath) & shower which leaked all over the bathroom floor every time used due to faulty seals & poor tiling - needed attention. TV in room nice, but only one channel working. Not really designed with female guests in mind. I stayed with my Daughter would have liked better lighting to apply makeup & full length mirror & preferably twin beds rather than sharing a queen.
Cool design and great place for a city trip to new york. Staff is very friendly and kind. Rooms are very small, but that's normal at Manhattan
Loved the building, esp. the ceilings, the nostalgic feel and accommodating staff, Location is excellent too. Bathrooms are small and old. Elevators are very slow. Some repairs needed.
The Lobby was beautiful! Tiny room for the price and rather gloomy
Nothing Up all night with bad radiator. Phones did not work or they did not pick up. Rooms are old and dated. Elevator takes forever. $52 for a basic continental breakfast. Go to a diner
Extremely small rooms. Loud air conditioner. Needs work
The bed was very comfortable. Yes I was just surprised by the sheer number of things wrong. As we walked in we both thought. This is beautiful. As we checked in I was told I booked a king bed and I stated I booked a double. I showed the woman ( name omitted) my reservation and she said that a double room just means two people. Fine fine my mistake, I moved on. When we got to the room the heater was making a noise that sounded like an animal was in it. The shower frame was not attached to the wall, the shower door had no way to pull it closed from the inside, the shelf in the bathroom was slanted downward, as was the top of the toilet tank so nothing staying on it. I am a normal sized woman and I was I a difficult time getting dressed in the bathroom due to size. Check out is st noon as in many hotels, at 9 there was a knock on the door. When I answered it the cleaning staff was there and asked when I was checking out. I told them 12. At 1049 there was a knock again, the same staff member asked when I was leaving. Now you may say did you say anything... I tried. I tried calling twice ( was only there one night) no answer and wentdownstairs countless times, but as I was on a quick fun trip I didn't want to waste time. I was just surprising disappointed my my stay and it was compounded when I checked out and then checked into my next hotel, that for only 30 $ more, I not only had the amenities of a " normal room, I was actually given a premier room with a view, corner ceiling to floor windows, A kitchenette, complimentary unlimited filtered water, complimentary breakfast and a staff that was above and beyond. All of this just a few minutes from the roisevelt.
Good location, nice lobby, Good complimentary toiletries Bathroom small, outdated, with no space to lay personal stuff. Floor seemed to be dirty. Carpet very dusty on the edges, corners and behind the bed. It looks like the housekeeper doesn't have a canister vacuum to reach those places. Bad smell coming from moldy air conditioner. Front desk didn't respond our calls, we ask for a coffee maker to the bell man but they never brought it. We called the bell man for somebody to bring us the kart but they never came. Overall staff is friendly but not efficient.
I went with my girlfriend and her 17yr old sister. Everything was perfect. The front desk personnel were more then accommodating and the room was beautiful. the hotel itself was great. I couldn't have asked for anything more!!
Hotel needs a PIP!
Elevators painfully slow. Staff overwhelmed. Wait for elevator, wait for coffe, wait for front desk, wait for cab. Outdated room. Problem with keys working. Unexpected $16 a day charge. Will never stay here again.
Gorgeous lobby and exterior. Fantastic location. Tiny room, lower grade bath & shower items...didn't feel like I'd get great customer service from the room experience.
Front desk staff.
We stay only for 1night and it was great, location is incredibleand the hotel staff was so nice and helpful with is. The only problem it was the charge for the wifi I never use, its too expensive. Everything else was so nice and perfect. I could said that if I go again to the city and decide to stay in a hotel probably The Roosevelt will be an option.... WIFI charge of $16.00 that I jever use....
Room was very comfortable. Breakfast was excellent. Sometimes I had difficulty understanding the staff as their first language was french.
This was our first trip to nyc and chose Sofitel by recommendation as well as location and reputation. It was within walking distance to many attractions as well as excellent places to eat. We felt safe yet away from the main hustle and bustle. The beds were super comfortable and the bathroom was top class. Thankyou!
The room was overall inviting and the bed and pillows especially comfortable. Having to pay an extra fee for internet access, it should be a part of the cost of the room.
Service was great, room was nice, free upgrade! Shower wasn't too good. Room smelled a little like someone had smoked there earlier.
Location and cleaniness the other guests where a bit rude
The room was large for new york and very nice. The bed was very comfortable. The breakfast was outstanding!! It includes juice, coffee and a basket of bread and pastries. The best pancakes are at Sofitel. It is a short walk to the theatre. No complaints, I will definitely go back to Sofitel
Great location, excellent staff combined with a good restaurant and good decor Wifi Should be free
Extremely friendly staff upgraded us to a king bed, left champagne in our room for our husband's birthday
Bed was unbelievably comfortable. Bathroom was not as well outfitted as the bed.
The staff excellent, location perfect comfort first class. Tea & coffee making facilities should be available in the room.
Great location, clean room, staff was very accomodating
The location was perfect for theatre and shopping and catching the subway. The room was a little small. We had two twin beds and really not much of a view. Concierge (one of 3) was not particularly helpful. Very minimal Christmas decorations in lobby, other hotels much more festive.
staff is very kind it is for sure no 5 star hotel. Spa area is nice but 5 chairs at the pool are by far too less for such hotel. Dinner and breakfast was also not 5 star.
It was a good experience. The location of the hotel is the best. You are in the middle of everything. The staff was nice and friendly The breakfast options are really very limited but it was ok. The wardrobe space need to get bigger. It can hardly fit for one nevertheless two especially in winter.
The staff is extremely friendly, helpful. They always have a smile – a real, genuine one - on their face. Especially Eric who is concierge of the cassa goes out of his way to make sure you have anything you may need. The beds are extremely comfortable and rooms are nice and quiet – surprising for midtown Manhattan.No need to search anather otel in Times square.
Location is good, staff very helpfull. Small size of bedrom and view hotel in construcion.
Good Location room too small
The staff was extremely helpful and very friendly. Perfect location and very clean and nice rooms...
The staff were very informative,friendly,and accommodating. The location was amazing!
the location is very good. 1) i have told the hotel that i would be paying for my stay on cash, and was told that i should do so upon check-out; yet the hotel proceeded to debit my credit card before the check-out time; 2) the car park is too blocks away. If one has luggages, the car-park is too far. 3) we arrive at the hotel earlier than 3 pm cos my flight arrived at 11 am. Despite there being vacant rooms, the hotel refused to assign us the room. Upon our return at 3.30 pm, we had to wait 45 minutes for the room allocation.
Convenient location and reasonable pricing make this a good choice for a NYC weekend. The room was modern with all the needed items. Not really a negative but do note there is no lobby here, just a couple terminals to check in and one person to help you. So not a full service hotel but it was ok with us. Breakfast was typical american buffet for about average NY prices. We generally don't spend a lot of time in the room while in NY so this was good.
The location is really pretty spectacular, right across the street from the Rockefeller Center Christmas Tree. the room was comfortable, particularly the bed, and in room facilities - fridge, coffee maker - were convenient. The Hotel appears to be so new that many facilities were not working - washer /dryer, water fountains on each floor. The room had no basic utensils - fork, spoon, bottle opener etc- and this meant constantly calling room service for assistance. Laundry prices were exhorbitant and the w/d were unavailable.
Location and price
Location was awesome, steps away from Rockefeller center. Quiet at night. Staff were lovely. Furniture was a bit worn. Beds were not full size.
LOVED the purified water on our floor. Also, the Guest Closet on our floor was nice. Had extra coffee and an iron. Loved the look and the value.
We loved the location. Bed was a little hard for my husband, but I was comfortable
Location My reservation was cancelled. The staff did not pass me the messages that were left at the reception. renovation with constant noise. Very small rooms, even for ny. Was charged for full day because of late check out
The bed was horrible...not enough blankets either.
For a solo, environmentally-conscious traveler, it was fun to experience what it's like to live in 250sqft of room. Everything in the room was well-designed to fit all the conveniences of modern life into perfectly organized, perfectly sized furnitures and fixtures. The tiling, furniture, and appliances all felt modern and fresh. My only 2 negative experiences during my stay were the thin walls and not-so-comfortable mattress. In all fairness, I sleep on a premium mattress at home, so the bar was quite high. But mattress aside, I wish there was more sound-proofing on the walls - particularly exterior walls and windows. The NYC night-time jack-hammers kept me up until 3am. Even my White Noise app on my phone couldn't drown it out. If you stay here, bring earplugs
Loved the dark and chic ambience of the common areas, and the preservation of the original deco-era elements in the building. Location is nice and central if you have to stay in the Times Square area. Dinner at the restaurant was delicious. Room was small and noisy, no view. Perfectly sufficient for an "efficiency" type single room, but I did not expect the twin bed. Still, it was comfortable enough for the basics.
Location I cannot recommend this hotel at all. The room was way smaller than expected - not very clean either. The bed hat the wrong size. We booked a king size bed and got a queen size bed instead. The carpet was filthy, the AC and the safe were both broken and the heat regulation in the shower came off. The AC started in the late evening on its own cooling down the room to 60°F. Therefore, we called the front desk. The person working there was simply rude. We had to fight for an additional blanket. Storing the luggage in the baggage room was charged additionally. I never experienced such poorly service in a hotel.
I like the proximity to Times Square. It was very small.
Close to Times Square. Beds are comfortable. The sheets had hairs in them. There was a hair in the shower and in the sink and hair trapped in the door hinge. The wall moldings are covered in a layer of dust. The bed curtain, the window curtain and the walls have tons of smudges and stains on them. Overall the room did not feel very clean. And be prepared for the worlds smallest euro style bathroom.
The location was perfect; near to Times Square, the Theatre district, restaurants, & within walking distance to MANY things. Staff was friendly. Had to show key card to use the elevators which is a safety plus. Valet parking cost not bad for NYC parking. The rooms were postage stamp size. The tub, walls could use some upgrading as surfaces were worn, chipping. We were on the 9th floor and it took awhile for the warm water to kick in (at least 5 minutes for sure!) The lobby, elevator, and halls were dark. No refrigerator in room. Closet had safe in it so anything dress length hung on the safe.
The location is great Awful from start to finish. After 3 room changes because of the continued wrong bed size we finally said fine. Room wasn't very clean, old worn carpeting, phone didn't work, one plug for charging. One night charged 65 for car next night charged 75. We have a Nissan rouge..not an oversized vehicle abs same car both nights. Desk said it's up to the garage. It also took nearly 45 min to get car both times. Would never stay or suggest this hotel again.
My wife and I stayed at this hotel for our first-ever visit to New York City. The hotel is located just half a block from Times Square, which made it easy for us to visit both yuppie tourist locations as well as hop on public transit to quickly get to more "authentic" neighborhoods. The lobby, bar, and rooms are nicely appointed, and the bed was incredibly comfortable. Real estate in New York is incredibly expensive, and hotel rooms (especially bathrooms) are substantially smaller compared to those in other cities like Chicago. We knew about this in advance, but it might surprise visitors who are used to the acres of space that are common in suburban hotel rooms.
This is my 3rd time staying at the Paramount and you can't beat the location! It's less than a block to Times Square! The hotel lobby is clean and stylish with lots of seating options. If you arrive earlier than check in they have a place to store your luggage for you. The rooms need a really good cleaning. The mounding shouldn't be growing black fur and the carpets need to be replaced. The room also smelled like the sewer (street smell) not backed up sewer. The bedding is clean as is your bathroom but you can tell that these rooms do not get a thorough cleaning often.
Great atmosphere. Rooms are small. Bathroom really small.
I liked the location on 46th street. Easy walk to shops, theatre and restaurants. I loved the lobby whether we were having our morning coffee from Corso or our late night drinks from the bar - the lobby with it's great playlist and lighting is very special. Our rooms were nice and all we needed for the amount of time we spent in them. We will be back!
Location was great Rooms to small
Not much DJ blasting music in dimly lit lobby
Beautiful property, well thought out rooms, great amenities and attention to detail. They need to iron out a lot of issues - the hotel is super new so they likely will. Room service is expensive, not very good & delivered in cheap take out containers. Very slow internet - borderline unusable if you're a business traveler. Staff nice and polite but very impersonal,
Decor was great, rooms were clean and mini bar was stocked with great snacks at reasonable prices ($2 per soda). Rooms were small but this isn't unheard of for Manhattan.
The staff at the front desk was very friendly.
I'm not one to write travel reviews but I had such an incredible experience here I felt the need to share! Came here for a staycation (roommates, amirite?) slash birthday celebration and our choice could't have been more perfect. In a word, this spot is snazzy. The decor, fixtures and furnishings are reminiscent of the Prohibition/speakeasy era with a modern, chic twist. Just by standing in the lobby you instantly feel a little more immersed in something cool and vibrant. There is a palpable sense of imminent adventure and intrigue here, definitely a boon to kick off your New York City escapade. Inspiration is abundant here! The rooms are immaculately clean, chic and quiet. Bed is ridiculously comfortable and also features hidden storage drawers, so be sure to check under the huge fluffy down comforters they're topped with! There truly aren't enough adjectives to describe just how accommodating and incredible the staff here is. So friendly! Everyone here is a paragon of guest services for competing establishments to emulate. If you're looking for a stylish, urbane backdrop with ubercool yet welcoming vibe to your Gotham City foray, book with confidence at Archer, it is truly a stay to remember! Check out is at 11, not 12. Only downside to this hotel, otherwise it is magnificent.
The staff was very friendly and professional. The even remembered us the next day. Evan was wonderful, positive and up beat. Everyone was very helpful, even moved us when our AC was malfunctioning. Rooms were kind of small but then we were in the a limited amount of space as far as the city was concerned.
Clean, elegant rooms, comfortable bed, great shower. Hallway noise came through the door easily.
Staff was courteous and friendly. Room and bath were clean. Goodies were on the nightstand every evening when the bed was turned down. We walked and took the subway to where we wanted to go. All directions were precise. Subway was 2 blocks We would stay here again.