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very friendly staff, nice and spacy room, good location.
The staff was always helpful and the room and bathroom were a large size for normal NYC hotels. The bed frames stick out beyond the mattresses, and we banged shins against them three times during our stay. We think they should try to pad those corners.
Great location! We stayed at The Peal because we visited NYC to see Wicked. The Pearl was perfect because were only two blocks from the Gershwin Theater. Beyond this, lots of food and shopping places are nearby. On one occasion, we ate next door at the E&E Grill - fantastic! N/A
The hotel was very clean, and good sized rooms and bathrooms. Very good location. Walking distance to many sites and very close to the subway. Grocery store 1/2 block. Continental breakfast was perfect. No dislikes!
The hotel was completely booked, so we got a complimentary suite upgrade! The bathroom was incredible, bigger and more luxurious than mine at home. The beds are extremely comfortable. Location is also fantastic, on the north side of Times Square so well-situated for midtown sightseeing. Like many hotels which include a continental breakfast, the dining area can be claustrophobic at busy times. But the food at breakfast was excellent. The nightly wine and cheese reception is from 4 to 5 p.m., which is too short and too early to be beneficial if one is trying to sightsee during the day and go to the theater at night.
Very nice accomodations. The hotel has not competed is construction.
The service. The staff was friendly and professional. We booked a Queen suite and were upgraded to a King upon arrival.
Great amenities, excellent staff, and perfect location.
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Location is great- close to grand central station and to to many attractions. The bed was disappointing. I could feel the springs on the mattress, it is either very old, or poor quality, or both. I moved to the side closest to the wall and it helped.
Location and staff Room size
This guest did not leave comments about this hotel.
Location to Grand Central Not a 4 star hotel. Rooms were tiny. Really a Club Quarters too.
Rooms are clean and well designed. The hotel is in an excellent location, close to buses, subway and the Grand Central Station. I particularly like the arrangement with a nearby garage, where I placed my car at a rate about half the normal 24-hour rate.
Small, but modern, comfortable and clean room. Great location. Staff and management inattentive and unresponsive or helpful. No services in this hotel although attached to an excellent restaurant, Davios. There is NO WAY this is a 4 star hotel.
Room and bathroom was very clean. Great staff. The internet TV did not work properly. There was no iron and ironing board in the room - you had to go to a common area to grab one. Strange.
I love the location of this hotel, the lounge on the 27th floor, the quiet space on the 2nd floor, sufficient electrical outlets in the room, and the water bottles! Nope. This is my preferred hotel when in NY on business.
This guest did not leave comments about this hotel.
Great central location immediately adjacent to Grand Central Terminal. Staff were very police and the rooms and common areas were clean. Would definitely stay again and recommend to others.
Location. First night we stayed in a room facing the street, and couldn't sleep because of the continous thudding noise (caused by the vehicles going over the steel plates covering the construction work). They offered us another room (and 10% discount for the whole stay a gesture we appreciated). The new room was quiet, and we had a good rest. At the checkout, I realized that the discount was applied to 3 nights instead of 4 (I am sure it was an honest mistake). I tried to explain the situation to the clerk, but she acted indifferently, and I didn't have the time/energy to escalate it. Otherwise the staff are very professional and helpful.
Cosy and comfortable The ventilation in the toilet is noisy.
Convenient Location It was expensive for what was available
Delightful. Very kind staff, lovely room. Very good value at just over $200 Room seemed a bit humid
Conveniently located,comfortable,pleasant stuff.
Location was excellent. I thought my room was way too small. I was in one of the 02 rooms and it was tiny. never stay in any of the rooms that end with 02. There was a gentleman in the library when I was there speaking on the cell phone complaining that his closet at home was bigger than his room. I asked to change out of my room and they said they were sold out. I will never stay at this hotel again unless I am shown the size of the room first. Otherwise, it was clean, good location and good staff.
I liked the staff, excellent service and the confort of the bed. The room was really small, for the money spent, I did not expect that.
Accomodations and staff were wonderful. Location is convenient and in an extremely staff area.
Location, Location, Location! Great mid-town location, steps away from shops, theaters and landmarks. Friendly helpful staff. Comfortable room although very small bathroom. Great restaurant! Small bathroom.
Everything... great hotel, great location!
Ambiance of Europe . Clean and tidy . . All the furnitures were in good shape. Air conditioning system is old and noisy
Location in midtown is excellent The restaurant is not special and there is no dedicated lounge area
We enjoyed our stay the rooms were beautiful and well kept. the staff was exceptional, they paid alot of attention to detail.
the location was perfect for a weekend in New York. The room was spotless. The complimentary breakfast was the icing in the cake. When we arrived, the front desk staff was so busy talking among themselves that they didn't notice us when we walked up, we had to politely interrupt them.
good hotel no
big room a bit corny
Centrally located cozy Hairs in the tub :x
Upon entering the hotel I marveled at the grand chandelier beaming overhead. I felt like I was entering a royal facility! The reception was pleasant and professional, quick to check me in. After unpacking in my room, I asked for a change of room. Due to the surprise of my room facing a wall of another building, scratches on the furniture, low room temp, dark/ not enough light, and low cell phone signal. I called downstairs, and within 5 minutes I was pleasantly upgraded to a 1 Bedroom Suite. Let me say, the Suite life is for me! Yes! My Suite had parque flooring, marble wall and interior. The separate living room had 12 lush red pillows on 2 black striped sofas, complete w mini bar, separate bathroom and a huge mirrored wall. Exquisite! My bedroom was outstanding! 60 inch flat screen TV, golden gilded glass desk, walk in closet and the bathroom had a bidet. Oh what a wonderful experience! I didn't like that Wifi wasn't already included in the room feature; it was an additional charge of $15 p/day! Ridiculous. They have to change that, it's modern to include Wifi in the Hotel room itself.
My boyfriend & I arrived separately. So I left a note with front desk reception to ask him to meet me for dinner. When he checked in, it was communicated. We originally had a suite next to the elevators on the 7 floor, but the white decor left me feeling too whitewashed. I requested another suite line on the same floor. Within 10 minutes the change was made and our new suite felt warm and cozy! This is my 2nd stay here & we enjoyed our stay. We'll return here for sure. I didn't like that Wifi isn't included in our room rate. You have to go to the lobby area in order to get it. Let's face it; that's sucky. It should already be included in your room rate. Also I think the continental breakfast should include more options like eggs, along with the pastries. Maybe even dried salami/ select meats.
staff generally very friendly, rooms really great...staff actively upgraded us. quiet, peaceful; bathrooms nice, clean, friendly, bellmen great, helpful, went out of their way, would clearly come again and recommend to others. waitress at bar a little off putting. had some difficulty storing bags at checkout....seems that some people did not want them.
Nice size room, very comfortable bed, adequate closet space, fabulous shower, ample comfortable soft towels, jingling chandelier lights in the elevators, breakfast room with coffee & croissants Noise neighbors - caused us a loss of a solid night's sleep. Would have preferred a coffee maker in the room.
The concierge The. Breakfast and the fact that the windows were so filthy we couldn't see outside the window
It was fine... Nothing I would say it was a 4 star. Staff was very friendly and courteous. The cookie at night was good! Room was TINY! Barely enough room for the bed.... And it was only a full bed. Everything was old. Wallpaper was dis colored and peeling, bathroom tile had the corners that looked dirty but were just so old the tiles were worn. The bed was more of a futon than a real mattress.
Great room. Great location. Clean and comfortable. No water the next morning with no credits or discounts offered.
Fantastic staff that went above and beyond to meet our needs. Turn town service was nice (cookies in the room!). The room was very small, but functional. There was a party going on down the hall that was very loud due to the thin walls. Took 2 hours from the first threat to kick the people out at 3am.
Super helpful staff Rooms not really set for business -- few plugs, no coffeemaker
Large comfortable room quiet great bathroom and shower great shutters
Deluxe digs for modest dimes
Staff very friendly. good location. Bed was very uncomfortable
When I arrived, I was given a free upgrade to a queen size room. I was prepared, given the other reviews, for a pretty small room, but I was pleasantly surprised. It was more than enough room for just myself, and the bathroom was spacious as well. I also really liked the toiletries (they smelled so good!) and the bed was one of the most comfortable I've ever slept in. Turning the shower to "high pressure" resulted in a very wet bathroom floor. I hadn't expected the lip between the shower and the bathroom to be so low! Additionally, I left my bag at the front desk the day I checked out, and I guess someone else's bag leaked something on mine? Or it's stored in the same space as they keep extra toiletries. The stain it left smelled a lot like the toiletries they give out. Unfortunately, I didn't notice it until I got home.
Clean, quiet, friendly, accessible to subways and attractions.
Only 1 window in room and it opened to a brick wall. Unable to see daylight. Room was like staying in. Large closet.
On line it said bathrobes but there are none.
Location was excellent. Lack of options in the neighbourhood for affordable food, unless you wish to tempt fate and eat from a cart of death on the street. Gave us some credit for our hot room. Room was hot, hot, hot. Ac could not keep up. Went down to front desk to ask for assistance. They tried to find a fan but could not( 2:30 am don't blame them). The next day we had to get maintenance up the next day and they found us a fan.
Great room. Clean. Comfy bed. Limited view.
Location Room smelled, they tried to not offer our booked room type. Even after calling and confirming the day of.
Very good ambiance in lobby and also bedroom. Very nice experience during entire stay. Closer access to all main attractions & restaurants in NewYork. Value for money in major city. No hotel valet parking so need to find other valet parking nearby.
proximity to train station, snack bar in lobby, restaurant just up from the lobby dirty bathroom floor, poor unkeep in bathroom--sloppy caulking around shower door, built-up crud around shower area, couldn't get into shower without walking directly under shower head. Worst problem was the "modern" touch light switches---couldn't leave a light on in the bathroom to see your way there in the middle of the night. Difficult to use all lights. Dark décor--depressing and dark wallpaper installed poorly--all you noticed were the seams in the wallpaper
We were on the 36th floor and most of the elevators were broken during our stay. Was difficult getting to and from our room. We had to use the service elevator many times.
This location is awesome!!! Can not beat it! Room was too hot and would not cool Elevators were SLOW - seemed liked only one was working
staff very helpful elevators out of svce at times
Location Cleanliness Restaurant organization Front desk layout
Great access to grand central station, i.e. don't even have to go outside. Beautiful modern lobby, with dedicated elevators, so short wait times. Nice rooms, modern. Black mildew inside shower curtain. Did not swap out all towels after first evening so had to have face cloths and hand towels delivered. Maids talking in hallway while cleaning rooms early in the morning (my biggest pet peave).
Great position for tourists sights. Direct access to to the subway and Grand Central Terminist and food hall. Very expensive
Clean room, very nice cleaning staff. Front desk people pretty ho hum . Slow elevators during peak times. Not all elevators working. Kept stopping at floors for people with override keys. Very expensive hotel overall, hotel ( hotel rate), food ($4.50 for a cup of tea at the cafe on the main floor & you have to make it yourself!)
Staff very prompt, room was not as booked but problem was dealt with very quickly. Even though we were on the 16 floor it was still very noisy
Friendly clean and fantastic location
the closeness to Grand central and the faclities of central New York could not be better bathrooms could do with an upgrade but a relatively minor problem
plenty of room the road works but that's New York
Location beside central station, suite was big and had fridge and coffee maker which is essistial when u have been out shopping all day Could have drinks machine in lobby (bottle water etc)
location the sink in the bathroom was too small.
Clean, confortable, well located and has everything you need (from iron to shampoo and shuttle) Has no access for wheelchairs and the stairs of the entrance are complicated if you have heavy luggage.
Large suite but basic and near Grand Central and perfectly adequate for a city trip. Hotel needs a makeover. No double glazing so rooms at front has lots of traffic noise. No blankets in room or spare pillows. Old and tired! We asked concierge about travel detais on the subway and he simply shrugged his shoulders and left us to find out ourselves.
Excellent Location for city break. View from room window.
Very close to Grand Central Station and the Metro and also a good location for walking to many of the major attractions.
Nice efficient hotel and very conveniently located. The room was of okayish size. The attached washroom was rather awkward - can't lock the door and the wash basin was too small leading to water spilling all over the place. One day the room could not be cleaned and when we complained, the manager himself came for the apology and also offered compensating action which was very nice of him.Elevators are quick. Washroom
Elizabeth in housekeeping was a tremendous help in getting bedding and towels for us!!! She was pleasant while we were all very angry about the bed situation. Thank you Elizabeth! Long wait for checkin. Need more staff at front desks. I reserved a room with 2 double beds for 4 people. I called twice to confirm and reiterate that I wanted 2 double beds. At checkin I said I needed 2 double beds(this was at 1:30pm) Receptionist said yes I see that is what you requested. I was told room was not ready and they would call be about 3pm when room was ready which they did. Again, a long wait for receptionist, she gave me keys to room which had a king size bed and pull out sofabed!!! I called front desk to get a room with 2 double beds as I requested and they said they had no more and because I booked with a third party (travelocity) they could do nothing about it as rooms are not guarenteed (bed types). I am angry about this situation and will rethink ever staying at a Westin hotel and I will also rethink about using travelocity.
only bad thing was the small rooms other than that it was good
Hotel stay was right on point after a long day thanks
Easy access to Grand Central and in the heart of NYC.
Near to Grand Central Roadside noise was too loud
Great location, comfy beds Initial room was unmade, shower was clogged, but issues were rectified immediately when brought to their attention Wifi is not free
Very close to the subway and Grand Central Station. 24 hour luggage storage after checkout and the staff was very friendly. It is on a busy street due to the location and you can hear some traffic from the room but it wasn't too loud, especially for NYC it wasn't too bad.
FYI the rooms are real real small. Didn't bother me.
i had to wait for over an hour in a lobby for a check in - the garanteed check-in time was 3pm, at 2:58pm it was still "too early"
Loved the location Interior appeared a bit old/out dated Perfect for us, used hotel to sleep and toured city most of the day Enjoyed the bar before Broadway
Convenient local with the 4,5,6 trains on the corner of the hotel. DeMarco coffee next door was amazing. Room was updated and bed was very comfortable. Close enough to everything without being in the chaos!
The location is great. The staff was courteous. The room looked like it was from the 80's. The paint is cracking all over. Light fixtures not in securely and filthy windows. Carpet needs replacing and look around the ceiling you can see were there's a lot of repairs that needs to be done.
Rude staff long waits for checkin or any service Long waits for checkout. Substandard food in restaurant.
Size of room
We book a double bed but they reserved one king size. However, the staff was able to roll in a bed which was comfortable. The place was incredibly crowded and the bellmen were understaffed, but they worked hard to accommodate us and others. Bravo.
Clean and convenient location. NYPD and NYFD right next door so you might hear sirens at all hours.
It was a nice hotel and the staff was all very nice, the free wifi doesn't work and the "premium" wants you to pay $15 a day. The location was great. Internet issues
All was well except for the last part of our stay where they wanted to charge 2$ for each bag kept in the hotel. They charged us for handbags that were actually attached to our carry ons so that was a total of 8$ for the bags... for such a hotel , I think that could be taken care off as a courtesy for guest. Smaller hotels even do.
Quality room including quality furniture. All staff interactions were pleasant. I was lucky to get a good price. Excellent location in Midtown East, very close to the southern end of Central Park. Not a hotel for people who crave a view. My room was very much a back alley view
clean helpful I am used to complimentary breakfasts the buffet at $30 head was not that great! 0
Helpful staff Error on booking + noisy
room and towels wee clean and shower was pleasant. the wifi is expensive to purchase. reserved a king bed was told that i an only get room with the double. Heat was terrible in winter NYC could not get heat tried to change room but the heat situation was the same..
i loved the room and its furnishings i loved the location i loved the concierge staff i did not find the front desk staff particularly helpful or inclined to help with standard questions or requests the street noise on the 5th floor was pretty extreme, in so far as construction could be felt through the bed at all hours of the day and night.
Very good rooms,large with plenty of space for three people in each suite. Good kitchen facilities within the suite with all amenities.Small bathrooms.The staff were excellent very helpful and friendly.
The hotel staff were absolutely fantastic. The rooms were very very clean with room service each morning. The bell men were extremly friendly.The location was perfect and safe.No fuss just want you want from a hotel No not a thing.
The staff was outstanding! The room was large, clean and easy to do work on business projects, read and relax in. It was quiet. Convenient location with good restaurants nearby.
The staff were really friendly and helpful, the rooms were spacious and well appointed,the location was great, handy to everything.
Hotel was fantastic. BIG, clean room, we had a Jr. Suite and the wine hour in the lounge was great. Considering the location and the price, I don't think we could have done better.
The room, on the 3rd floor overlooking the front entrance, was spacious by NY standards & well equipped. The room was very clean & the bed as very comfortable with a choice of pillows. Staff were helpful & polite. On the downside because the room was on the 3rd floor it was quite noisy during the night with refuse trucks & deliveries etc. NY is a busy place though so I don't think it's the hotels fault.
The location was perfect, and the staff was friendly and helpful. The room (suite) was spacious considering how small some NYC hotel rooms can be. Although this can't be avoided, the two elevators servicing all 23 floors were slow.
Building is not so high, having a ballcony is a good value, the location is good, hotel is safe enough
Staff were very nice! Clean room!
- room was extremely clean, decor was very nice - the size of the room king room was perfect with plenty of space to feel comfortable and not cramped like typical NYC hotels - bathroom was good size and extremely clean - location was great (midtown east but more central and just further away from the tourist traps that you can get a nice night of sleep) - hotel restaurant was a little small but efficient for an early breakfast. - this is officially my new go to hotel when I have short business trips in NYC. The price is great and it has everything I need. i don't have anything negative to say about this hotel.
Friendly staff, great bar, and well priced. The rooms are a little small but we've had smaller in Manhattan.
Good location, friendly staff, clean and decent sized rooms for NYC. Reserved 3 "deluxe double" rooms but when I arrived front desk told me those are not guaranteed when booking through 3rd party website (then why do they give you an option of what type of room you want). Anyway, I received 2 deluxe doubles and a king room with a roll away bed. Not ideal but the king room was large and the rollaway was actually pretty nice. Also, valet service is SLOW. Call at least 45 minutes ahead for your car.
Room was large, bed comfortable Street noise, room keys failed to work multiple days in a row, knocking on my door at 6:30am despite DND. I've stayed at OneUN, and at the Candlewood- in both places i felt that the cost was more aligned with the quality than it was at at the Omni.
Service, service, service. Everyone was incredibly friendly and helpful. Staff was all smiles, even the guys painting the hallway, so I'm assuming this place treats everyone well. The room was awesome! I ordered champagne at 1 in the morning, the guy helping me confirmed my order - then called back 10 minutes later to tell me they were out of the bottle I requested but they would give me the next option up at the same price. Had an awesome stay. This is the first time I have stayed at a hotel where I am struggling to write something here. Prices of the hotel bar maybe? Not really a fair complaint as this is a luxury hotel in NYC.
Nice staff Remodeling so no restaurant or bar, small lobby
Very Friendly and attentive staff. Location away from Times Square but still walkable. Proximity to Central Park! Very Clean Rooms that seem to be a rarity in NYC! You need a cab? The Doormen have that handled quickly! Hotel Car service to the Airport is a value for the money! I did come home with bug bites on my legs that itched through out my stay there. I can't say for certain it was from the bed but may have came from room.
Clean and pleasant. There was not coffee machine. The refrigerator was not working properly and did not get cold.
The staff was pleasant and very helpful. We loved the location. We were right in the mix of everything and in walking distance to the metro. Bar/restaurant was a bit pricey for what we received. Felt a bit nickel and dimed...i.e. Charges to make a phone call.
Great staff. Everyone was so helpful and friendly. Especially door men and bell hops. Arrived in rain and they were right there with umbrellas. Stayed on 4th floor and often a loud noise in the walls would wake me up. Possibly related to ventilation or pipes?
This guest did not leave comments about this hotel.
Location and staff Couldn't get a king size bed
Perfect location and very helpful staff.
Amazing!!! Great location, big rooms, delicious continental breakfast, lovely wine in the evening, and our housekeeper catered to us by providing extra tea for me and extra towels for the kids. Definitely would stay again and highly recommend. Bathrooms need some fixing up, holes in the ceiling and walls. Air-conditioning did not work well. It blew air but did not cool the room.
BEST hotel I've stayed in, in a long while! I went with a toddler and they accommodated us rather well! The staff is nice and the hotel is clean and at a great location!
This guest did not leave comments about this hotel.
Location! Having a light breakfast and a happy hour were a nice bonus. Bed was comfortable, and bathroom was roomy. Having a Keurig coffeemaker in the room was handy. The water temp in the shower was hard to regulate.
The location is more than great. Just one minute away from the Times Square. The staff was also very friendly and helpful. The room was a little bit small.
Location - close to theaters, Times Square, and great restaurants.
Amazing Staff - beautiful room. Couldn't ask for anything more! Will be back!
Customer service was great. Continental breakfast was a treat. Entrance tucked away, so it was a bit difficult to find. I would not quantify this as a 4-star hotel, but an affiliate of a 4-star hotel, The Millenium.
The cleaning wasn't good enough.The day of departure they knocked on our door at 8.45 am to ask when we would leave the room. That isn't good when you have the room until 12 on the departure day.
view from balcony overlooked dirty extractor fans
the rooms were great, spacious. there was a kitchen with refrigerator, coffee maker and microwave
We thoroughly enjoyed our stay at the Kimberly Hotel. We found all the staff to be helpful and our suite was absolutely perfect for our wedding anniversary. The bed was too die for and very comfortable. The kitchenette was suitable for our needs and allowed us too store some food and drink in the fridge. The rooms were cleaned daily even though we didnt leave our room till after midday. The rooftop bar is also a lovely place to unwind at the end of the evening. An all round excellent hotel and we highly recommend staying here.
The space of the suite. The bathroom is outdated.
Very spacious well equipped rooms. Great breakfast in the formidable penthouse 31st floor with a great view.
Best room I have ever had in New York, large clean and bright with a good size bathroom with a bath. The bar on the roof has amazing views of the city and is very pretty You cannot get a room before 3pm and even at 3pm they keep you waiting a further half an hour
Beautiful decor, very comfortable, good sized room, friendly staff. When they knew we were coming for my birthday, they upgraded us from a room to a suite at no extra cost. Location is fantastic, close to everything.Would definitely recommend and will be returning for sure. No kettle in kitchen.
Poor elevator service, no view from our room.
Extremely friendly staff; super-clean rooms that were good in size for NYC and the workout facilities were clean. The usual hotel soaps, shampoos, etc. were all Aveda products, which were a nice touch. Reviews I'd read before booking said the breakfast was nothing special and that was accurate. It was a continental breakfast - coffee, juice, toast/bagels, yogurt and cottage cheese. For the price it would have been nicer to have at least cereal and/or oatmeal with milk as an option.
Complementary breakfast was was skimpy.
Very nice hotel, large room, and extremely pleasant staff. Hard to say it was a deal at $289/night, but it is NY. I've stayed in lousy places for $200/night, so I'd gladly take this option. I highly recommend.
Excellent staff, easy to get to the hotel, location couldn't be better breakfast wasn't good enoguh, some fruit or cereal would be apreciated
It was a small hotel and very quiet. The breakfast needs some upgrading.
The hotel was in a great area, convenient to everything! It was a really nice hotel and staff were friendly and extremely helpful!
that it was a suite with a kitchenette
Good sized room with good facilities. Friendly and efficient staff who made you most welcome. Lifts that were fast and efficient. Excellent internet facilities
Staff was great. Location was perfect for us. We would stay there again Did not get king rooms. We were told it was upon request. Nothing in our paper work indicated this.
The staff was great. Rooms were clean and comfortable. Free Wifi and breakfast a real bonus! Close to subway stations. Great Location!! Construction noise next door is very annoying!!
The staff is very helpful with whatever your needs are, the rooms are very clean and the hotels location is great. (5 min walk from 5th avenue) The breakfast was, as most hotels abroad, not up to norwegian standards.
Doorman - Matthew Kelly - excellent. Over crowded breakfast room.