Would you like to save as your currency permanently or for this visit only?
The staff was pleasant and very helpful. We loved the location. We were right in the mix of everything and in walking distance to the metro. Bar/restaurant was a bit pricey for what we received. Felt a bit nickel and dimed...i.e. Charges to make a phone call.
Clean and pleasant. There was not coffee machine. The refrigerator was not working properly and did not get cold.
Room was large, bed comfortable Street noise, room keys failed to work multiple days in a row, knocking on my door at 6:30am despite DND. I've stayed at OneUN, and at the Candlewood- in both places i felt that the cost was more aligned with the quality than it was at at the Omni.
Nice staff Remodeling so no restaurant or bar, small lobby
Great staff. Everyone was so helpful and friendly. Especially door men and bell hops. Arrived in rain and they were right there with umbrellas. Stayed on 4th floor and often a loud noise in the walls would wake me up. Possibly related to ventilation or pipes?
Service, service, service. Everyone was incredibly friendly and helpful. Staff was all smiles, even the guys painting the hallway, so I'm assuming this place treats everyone well. The room was awesome! I ordered champagne at 1 in the morning, the guy helping me confirmed my order - then called back 10 minutes later to tell me they were out of the bottle I requested but they would give me the next option up at the same price. Had an awesome stay. This is the first time I have stayed at a hotel where I am struggling to write something here. Prices of the hotel bar maybe? Not really a fair complaint as this is a luxury hotel in NYC.
Good location, friendly staff, clean and decent sized rooms for NYC. Reserved 3 "deluxe double" rooms but when I arrived front desk told me those are not guaranteed when booking through 3rd party website (then why do they give you an option of what type of room you want). Anyway, I received 2 deluxe doubles and a king room with a roll away bed. Not ideal but the king room was large and the rollaway was actually pretty nice. Also, valet service is SLOW. Call at least 45 minutes ahead for your car.
- room was extremely clean, decor was very nice - the size of the room king room was perfect with plenty of space to feel comfortable and not cramped like typical NYC hotels - bathroom was good size and extremely clean - location was great (midtown east but more central and just further away from the tourist traps that you can get a nice night of sleep) - hotel restaurant was a little small but efficient for an early breakfast. - this is officially my new go to hotel when I have short business trips in NYC. The price is great and it has everything I need. i don't have anything negative to say about this hotel.
Friendly staff, great bar, and well priced. The rooms are a little small but we've had smaller in Manhattan.
Very Friendly and attentive staff. Location away from Times Square but still walkable. Proximity to Central Park! Very Clean Rooms that seem to be a rarity in NYC! You need a cab? The Doormen have that handled quickly! Hotel Car service to the Airport is a value for the money! I did come home with bug bites on my legs that itched through out my stay there. I can't say for certain it was from the bed but may have came from room.
Building is not so high, having a ballcony is a good value, the location is good, hotel is safe enough
Very good rooms,large with plenty of space for three people in each suite. Good kitchen facilities within the suite with all amenities.Small bathrooms.The staff were excellent very helpful and friendly.
Hotel was fantastic. BIG, clean room, we had a Jr. Suite and the wine hour in the lounge was great. Considering the location and the price, I don't think we could have done better.
All of the staff were incredibly warm and engaging. The door man's guest engagement and sincere care for an outstanding experience was remarkable and memorable. That interaction alone would cause me to choose FiftyNYC on my next visit to New York.
The staff were really friendly and helpful, the rooms were spacious and well appointed,the location was great, handy to everything.
Helpful staff Error on booking + noisy
i loved the room and its furnishings i loved the location i loved the concierge staff i did not find the front desk staff particularly helpful or inclined to help with standard questions or requests the street noise on the 5th floor was pretty extreme, in so far as construction could be felt through the bed at all hours of the day and night.
The room, on the 3rd floor overlooking the front entrance, was spacious by NY standards & well equipped. The room was very clean & the bed as very comfortable with a choice of pillows. Staff were helpful & polite. On the downside because the room was on the 3rd floor it was quite noisy during the night with refuse trucks & deliveries etc. NY is a busy place though so I don't think it's the hotels fault.
Staff were very nice! Clean room!
The staff was outstanding! The room was large, clean and easy to do work on business projects, read and relax in. It was quiet. Convenient location with good restaurants nearby.
room and towels wee clean and shower was pleasant. the wifi is expensive to purchase. reserved a king bed was told that i an only get room with the double. Heat was terrible in winter NYC could not get heat tried to change room but the heat situation was the same..
The location was perfect, and the staff was friendly and helpful. The room (suite) was spacious considering how small some NYC hotel rooms can be. Although this can't be avoided, the two elevators servicing all 23 floors were slow.
Room was clean and comfortable and a good size for a NYC hotel. Convenient location for tourists. Elevator situation made for excessively long waits. Lots of street noise could be heard from the room.
The staff, from doormen to housekeeping to desk staff were freindly and very accommodating. They are obviously the strength of this hotel. The location of the hotel was convenient to local attractions and eateries. Local mass transit gives you access to the rest of the city. The room was a bit drafty. Also the open shower allows water to soak the bathroom. Scaffolding on the exterior detracted from the appearance. There are three elevators but one wasn't working and another was so small it could only hold 3-4 people depending on luggage.
Location Was far from a Dream. Overpriced for what seems like a 10'x10' room with a brick wall view. People quickly say "well that's New York", but at $300+ a night there are plenty of great options in the city. Won't be back.
Location was excellent. History is good. They were in a complete renovation process and they did not tell me up front. Only one elevator was being used for guests and it was malfunctioning. One was out of service and one only for construction.
Very clean and staff were helpful Rooms are small but as expected for New York
This is my wife and my second time staying at this hotel. Last year, we stumbled across the place during our honeymoon simply because it was a great rate and it looked as if it was a bit more romantic and "sexier" than some of the other hotels in NYC. We were immediately hooked! This hotel since last year has underwent major renovations to bring the rooms to an even more modern hot view. When we checked in, they upgraded my wife and I because it was our one year anniversary, the doorman personally walked everything to our room (he is awesome btw) and the reception staff was beyond professional. I almost felt as if they still knew my wife and I from the first time we visited their hotel a year earlier. To our amazement, the hotel sent up a representative about thirty minutes after we checked in with a complementary bottle of champagne and a couple of glasses for my wife and I to celebrate our anniversary. Talk about overwhelming service you never get when traveling today -- especially in a big city! The rooms were spacious for a NYC hotel. Their upper floor suites are totally worth the extra money -- including one of the rooms that has a walk-out balcony. While there was a bitter snow storm during our stay last week, we still managed to enjoy our time outside! My wife and I have traveled the world and as a native northeastern, I have stayed in a ton of amazing hotels. However, in my opinion, nothing can even come class to the professionalism, cleanliness, romantic and down right hot environment that this hotel possesses. Forget every other hotel you might see on the list -- Dream Hotel, Midtown is the perfect place to say for a romantic getaway or a one-night rendezvous you might never forget. I enjoyed everything. Zero areas for improvements.
close to times square and central park this hotel is not so clean than they say
Great big room, great location and has one of the best burgers in town
Great swimming pool, great restaurant, great location, great service Nothing!
Very well located Breakfast room too noisy, too busy and as a consequence breakfast too slow. As a result we used other venues. No sauna or steam room and pool area disappointing.
Great location, very friendly staff, great burger joint downstairs. Everything is an extra, you have to pay to use the gym or get internet access.
Great location with gorgeous views. Don't miss Norma's brunch. Among the best in the city.
Check out was at 12 Check in was at 2, and the room I was position at had no views.
Location of hotel was great, but they could not check me into my 26th floor Central Park view room on time, nor tell me when my room would be ready; I needed to change clothes for a dinner event, so they finally put me in a room which Karolin said was at least as nice as the room I had requested, guaranteed and prepaid to have. she said she personally checked the view. it was on a lower floor, had a blocked view, and another noisy office building's a/c unit, so close someone waved at me through their window when I got back at midnight. No view of Central Park. I requested room change, and finally got my Central Park view my last night there. Crowded lobby/bar/concierge area due to Burger Joint restaurant line a large part of the day...residents of hotel had to wait an hour in line if they wanted to eat there.
The location The room did not smell very good and it did not have basic amenities like a coffee machine!
Liked the Pool and location close to Central Park and 5th Avenue.
The location was fabulous. We could walk to most of the sights that we wanted to visit. The suite was not comparable to others in the same price range, based on my prior experience. There was no turn down service, nor complimentary items that you may have forgotten, ie toothbrush. Also a separate room does not necessarily mean there is a door.
The heat was turned off by policy and could not be turned on. The in room thermostats appeared to be operational but did nothing. I wasted a lot of timing adjusting a non-operational thermostat and got a cold. Management clearly could not care less. Have been staying at the hotel since it opened and will never return. I will make sure every hotel review Web site is aware of this. I already informed a friend's daughter who recommends lodging for staff and visitors for a major New York financial services company. Pretty expensive hotel to have heat like a tenement.
The space of the suite. The bathroom is outdated.
Best room I have ever had in New York, large clean and bright with a good size bathroom with a bath. The bar on the roof has amazing views of the city and is very pretty You cannot get a room before 3pm and even at 3pm they keep you waiting a further half an hour
Very spacious well equipped rooms. Great breakfast in the formidable penthouse 31st floor with a great view.
We thoroughly enjoyed our stay at the Kimberly Hotel. We found all the staff to be helpful and our suite was absolutely perfect for our wedding anniversary. The bed was too die for and very comfortable. The kitchenette was suitable for our needs and allowed us too store some food and drink in the fridge. The rooms were cleaned daily even though we didnt leave our room till after midday. The rooftop bar is also a lovely place to unwind at the end of the evening. An all round excellent hotel and we highly recommend staying here.
view from balcony overlooked dirty extractor fans
Poor elevator service, no view from our room.
The cleaning wasn't good enough.The day of departure they knocked on our door at 8.45 am to ask when we would leave the room. That isn't good when you have the room until 12 on the departure day.
Beautiful decor, very comfortable, good sized room, friendly staff. When they knew we were coming for my birthday, they upgraded us from a room to a suite at no extra cost. Location is fantastic, close to everything.Would definitely recommend and will be returning for sure. No kettle in kitchen.
the rooms were great, spacious. there was a kitchen with refrigerator, coffee maker and microwave
Very nice hotel, large room, and extremely pleasant staff. Hard to say it was a deal at $289/night, but it is NY. I've stayed in lousy places for $200/night, so I'd gladly take this option. I highly recommend.
It was a small hotel and very quiet. The breakfast needs some upgrading.
Extremely friendly staff; super-clean rooms that were good in size for NYC and the workout facilities were clean. The usual hotel soaps, shampoos, etc. were all Aveda products, which were a nice touch. Reviews I'd read before booking said the breakfast was nothing special and that was accurate. It was a continental breakfast - coffee, juice, toast/bagels, yogurt and cottage cheese. For the price it would have been nicer to have at least cereal and/or oatmeal with milk as an option.
Excellent staff, easy to get to the hotel, location couldn't be better breakfast wasn't good enoguh, some fruit or cereal would be apreciated
The staff was great. Rooms were clean and comfortable. Free Wifi and breakfast a real bonus! Close to subway stations. Great Location!! Construction noise next door is very annoying!!
Staff was great. Location was perfect for us. We would stay there again Did not get king rooms. We were told it was upon request. Nothing in our paper work indicated this.
Complementary breakfast was was skimpy.
Good sized room with good facilities. Friendly and efficient staff who made you most welcome. Lifts that were fast and efficient. Excellent internet facilities
The staff is very helpful with whatever your needs are, the rooms are very clean and the hotels location is great. (5 min walk from 5th avenue) The breakfast was, as most hotels abroad, not up to norwegian standards.
The hotel was in a great area, convenient to everything! It was a really nice hotel and staff were friendly and extremely helpful!
that it was a suite with a kitchenette
Doorman - Matthew Kelly - excellent. Over crowded breakfast room.
Me and my family loved the days that we spent in Aka Central Park... The staff is great... The location is wonderful... We felt like home... No
The location is awesome. The room was great also. Nice bed, shower. Free internet with good speedy. For 7 days or less has a housekeeping for free.
Spacious and well-equipped, comfortable appartmens, excellent location, concept, friendly and helpful staff, free access the Internet, attractive design,
Location, Cleanliness, confort
convinient noise level from the street and ventilation
Please write at least 15 words
Good location, clean comfortable rooms bathroom too small for double rooms
We have nothing but complements for the hotel. The staff were extremely pleasant and helpful, without exception, the location ideal and the quality of rooms first class.
great place great staff convienient to NEW YORK
We loved the huge rooms. I wish they had said it was a 2 bedroom, we would have taken a friend along. We figured it was just a normal room with 2 beds. It's always nice to know when you have an extra room.
The only good service I got was from the room service staff and the hotel handyman who came to help we with my heat after being dismissed by the front desk attendant The front desk staff I encountered upon check in was beyond rude, beyond inhospitable. I had to wonder if I was getting a rom for charity or had I not just spent a tidy sum to stay there. As a business owner, I had to speak to the management whose response was less than satisfactory. Had my check in by been at 11pm I would've cancelled and stayed elsewhere. Had I not been tired- the sidewalk outside would have sufficed. I will NEVER stay there again not recommend anyone to. I have Zero tolerance for bad service and rude staff. They should be let go or out around the back to count towels or something. Not interact with humans
The room was as advertised- 2 double beds, there was also a fridge and microwave. Enough room for 4 of us ( 2 older teenage 6 foot boys - bit of a squish in a double bed, but they figured it out!!) - The shower was high pressure and stayed hot for the four of us. The staff were courteous and very helpful. There is a coffee /breakfast restaurant on site that is convenient. We did not spend too much time at the hotel - it is very conveniently located to subway, walking distance to radio city, Times Square, Shops on 5th Ave and Central Park. The shower curtains need more magnets on the bottom. When you turn the shower on. The pressure from the shower causes the curtain to envelop you as you're showering!
The location was all we paid for. Great spot. The room was half the size of the photos and there was hardly room for the bed. The hair hair dryer set the smoke detector off. No fridge. No microwave. Had to pay for internet. Pretty much a bed storage closet with a smoking hair dryer.
It is located 10 minutes from Times Square and 2 minutes from Central Park. The room was not luxurious, but it was perfect for sleeping.
Location was extremely ideal! There was no thermostat so I wasn't able to control the heat. It happened to be the coldest weekend in NYC and the existing heater wasn't keeping up, making our room get pretty cold. I'm sure it wouldn't matter if it hadn't had gotten that cold
The location was the only thing this place has going for it. The rooms ware super old. Old furniture. Super small bathrooms. Extremely small showers. Not clean. A real dump in my opinion.
Location was great. Next to Carnegie Hall and convenient to the subway. Comfortable beds. Front desk staff were friendly We did get free internet Shower ran hot and cold with no notice. Bathroom was cold, felt like it had no heat Difficult to ask assistance because the front desk was always busy and there was either no concierge or the one available was not very helpful or friendly
the location was great. Close to several attractions - times square, rockefeller, central park, etc. the bathrooms need updating
I liked the location to Central Park and Times Square. Ice machine access and air conditioner was touchy
Nice size living and bed room. Bath was small but nice arrangement. Wifi charges outrageous. Staff were not happy with their jobs.
We loved the Wellington. We will be back.
Everything. The room was nice, the staff was outstanding Nothing. I intend to make it my go-to hotel for my overnights in the cityp
I found the staff to be extremely friendly and helpful - this gives such a good atmosphere. I would have wished that their coffee shop served tea - why not?
The relatively small size of the hotel. The high rate on the 30th and 31st December (500$+ , with the charges/tax)
Very good location and friendly helpful staff. Very comfortable beds Small bath, no counterspace. Our room faced the street and was very noisy from the outside traffic.
Decor and location The street was noisy at night (e.g. garbage collection) and windows didn't keep the noise out; air conditioning was blowing air straight on my head when sleeping
Impeccable service, superb location, quality amenities and good onsite food and drink We booked relatively short-notice, so per-night rate was pricey but equivalent to other similar nearby properties such as The Quin or The Warwick
Excellent location for sightseeing,shopping and Central Park.
The pictures don't do it justice. Great location. I had an incredible stay!
the showers are incredible, the staff are friendly/helpful, and the rooms are beautifully designed.
The hotel room was comfortable. The location was good. Someone through the valet service took our "toll money" out of our car. Not what we expected.
Great little hideaway in the heart of midtown.
The hotel is exotically sparse, elegant in its appointments, despite the unfinished sense of the rooms - you believe you are in a loft to be sure. Rooms need a luggage rack to place suitcases on, and the lighting in the bathroom was not informed by a woman.
Location, Price Attitude of service staff. The fornt desk was very good. the support staff from baggage check to getting a cab were unfriendly and lacked customer appreciation.
Location is very good, convenient. The room is smelly & small for the superior room. The service is very rough, doesn't meet the standard of Sheraton service as I expect.
It's location only The late checking in times, and the room service was poor
The appearance of the hotel is beautiful. It was clean, very friendly staff, luxurious accommodations! Nothing
The matress was old not comfortable and making a squeaking, and the parking was very expensive and i have to wait to 12 minutes for my car , the staff didn't care when i told them my wife pregnant and she can't be on her feets for long times, i travel a lot and have been in the sheraton in too many countries but that was not what I usually got , not worse my money.
From our friendly greeting at the front desk to room service everyone top notch service ! Highly recommend !
Great Location 1) No Robes or slippers 2) Only catered for coffee drinkers in room NO tea making facilities
location fittness room
The location of the hotel was superb within walking distance of all the major attractions that we wanted to visit. We experienced two problems during our stay at the hotel and it was at these times that we felt disappointed with the service provided by the hotel. We found them to be inefficient with what we were asking of them and at times rude. This was made more disappointing because when there wasn't a problem, as a general rule, the staff were pleasant.
Your hotel is located at the heart of Manhattan and it was very convinient for sightseeing.
exellent location. Very helpful staff
The location was brilliant and the hotel was quality. The room was huge! The price on booking.com was great, wouldnt be that great if had to pay full price. The front desk were not all that accomodating. Mde us feel like we didnt belong there.
We were extremely pleased with the room -- unexpectedly luxurious. Very friendly helpful staff. Appreciated relatively inexpensive valet parking.
The room was large, larger than a typical hotel in NY. The bed was king size and very comfortable. Having a kitchenette was a pleasant surprise. Very quiet, also not typical in NYC. The room needs some sprucing up. Needs painting.
beautiful big rooms. excellent location. the service was not bad but not so kind, as you'd expect from this kind of hotel .
efficiency and courtesy of staff . Ideal location. value for money. Accommodation excellent room very comfortable very clean. We did however find the continental breakfast at the bistro poor. Not worth the money.
The size of the room was incredible, especially since the price was comparable to other, much smaller, rooms in the same area. You are basically getting a small apartment for the price of a regular hotel room. The building is quite old. If people have allergies or other aversions to older heating systems, etc., I would avoid this hotel.
staff and location
Excellent facility and staff I forgot my razor and they gave me a free razor that made me bleed profusely! I can't fault them for my own mistake, but, please find better emergency razors for your guests Lombardy, everything else was perfect.
Good location, lux accomodation None, we loved it!
I was upgraded to an apartment which was designed as a home, with beatiful artwork, books etc. It made our stay very comfortable and enjoyable. The lack of plates in the continental breakfast
Very friendly staff , good breakfast and nice lounge in quiet atmo . ------------------
I liked the staff and the club room. The staff was very friendly and helpful. Never rude. I liked the location of the hotel. I liked how quick they brought you ice when you called. I didn't like the elevator. There is only one, and it is very slow.
Tradtional charm... Not chrome and glass. Had nice sunroom attached.. In Manhattan! No restaurant although goods ones right across the street.
5- 8pm wine and cheese reception- great breakfast- walking distance from times square- small and charming classy hotel
It in the center of ny More beger and more elegents
A very quaint and clean hotel
The staff were helpful and always smiling which makes a huge difference. They even mended my handbag for me!!! The only slight issue I had was the lack of seating at breakfast and they need to look at some sort of sound proofing for the bedrooms at the front of the Hotel.
An excellent hotel in a quite location but was still close to the main attractions. It has good size rooms with large comfortable beds. The antique furnishings, pictures and large marble bathroom gave it a country house feel. The breakfast was very good, free wine and cheese early evening plus free internet access was a bonus. It only has one lift, but with only 99 rooms it's not a big deal.
It was a very nice hotel and wonderful location. We will recommend it to all our friends. We would have liked to have access to an ice machine. Every time we needed ice we had to call the front desk. A more friendly restaurant too. We were tourists and were dressed okay, but the restaurant staff treated us so poorly we left.
Clean, nice, older facility. Staff is very friendly. Small rooms. Bed not very comfortable and the showers need a door! I realize that's trendy, but it's too cold a breezy!!
The air condition was switched off because it was winter, resulting in extremely overheated rooms without any possibility of cooling. The staff offered a ventilator which was broken. Never will I ever go there again.
That we all fit very well and locatinon is grate Tus restaurant is not very good, Is expensive, has bad service, and has no god food
The staff was awesome,the epidemy of good service, kind and helpful. The room clean and organized. The AC could have been cooler, but slept great. I forgot my charger and called back to see if they had found it, they held it for me and I picked it up with my bag a couple of hours later.
I loved the location. There was a lot to see in walking distance. The room service was great and the walk in shower was nice. The room was a bit small. There were a few holes in the wall above the TV, which were a bit of an eye sore. Parking was listed as an amenity when in reality you go park your own car somewhere on the side of the street.
the bed was very comfortable ,nice and quiet in hotel, room was very small,but got upgraded to a suite.noisy on second floor from trafic.receptrion area could be up graded.not close to time square.
Liked overall feel. Location great. Our room was very quiet as promised. Owner needs to invest in climate control system. AC not available during 70 degree days. Staff was very helpful and provided fans but this hotel would be so much better with modern a/c. Would love to recommend but that's a problem.
our room was amazing! and a great location. you need to pay for wi-fi
Rooms comfortable, good amenities, friendly staff, well located Bed was not as hard as we like
Hi Guy's, I had a wonderful time the staff were so nice helpfull from the time we walked in to the hotel It was a big treat for my daughter 11years and me Can't wait to go back x Hazel
Large room, comfortable bed, convenient location, pleasant and helpful staff
Spacious room for ny standards and price. Very helping staff, especially the concierge and nice lobby.
What a Fab hotel, Staff Friendliness, Great Location, Large Suite,
A terrific small hotel with helpful staff, high standards and human scale.
Central to the places I needed to visit. Reasonable price for New York City.
Personal service from front desk staff was wonderful. On our arrival William sent milk and cookies to my girls who thought that was great.
my room after I forced the front desk to give me a bigger room the original small room
The staff was incredibly helpful and pleasant. They even sent my Mom a birthday cake up to the room with no prompting from me. They just overheard us talking about her birthday. Very nice.
The hotel has a good location. The bell service is appropriate. In my personal opinion the hotel is a bit overpriced.
Room rate Location
Staff were excellent, very friendly and helpful
Good location; nice rooms; excellent, helpful staff Pull-out sofa not very comfortable;
This hotel was so clean and beautiful, with comfortable beds and complimentary pillow service which we loved trying!! The staff was so friendly and helpful, gave great advice and recommendations on food and directions, and took great care of us! My only complaint would be that the wifi is so expensive, $62, but since it was our first time staying at the Benjamin, the concierge attendant was kind enough to comp that for us.