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Clean room with a comfortable bed. The hotel is very centrally located with many attractions close by. Staff was very efficient and friendly. The walls are paper thin and we had very loud neighbors. We could hear everything going on in the room next door. Unfortunately the neighbors were very inconsiderate and we had to call down to security to ask them to be quiet.
Great location, good room comfort. When you book the price seems to be great, but then you find that the Internet is not included and also the bagage keeping has a cost.
Room service. Cold, stale food
Bathroom look old!
Nice sized room for NY. Updated and modern. Heat was stuck on high and it was super hot. Luckily the windows work and we could get a cold breeze. Pillows were fluffy and flat at the same time.
Location check in staff
Great location. Close to Times Square, Central Park, and Rockefeller Center. Large rooms for a New York hotel. Very professionally run and business like facility. High energy level with constant activity in the public areas. It isn't cheap but you can easily pay more for less value in NYC.
It was close to all the places we wanted to see. Walk to Times Square, subway nearby, etc.. Lots of restaurants all around. We had a corner room so view in 2 directions! Nothing
Very clean, great location! I have stayed here a few times and always have a nice time there. The cleaning staff is so friendly. The food at the hotel is very expensive. I searched all over for an atm machine and couldn't find one. The lines for the elevator can be a bit long
Location, Location For the money we aid, we should have a t lest a coffe maker in room/water
clean and mid town so all the attraction you can cover by walk breakfast was not included while we expected bed and breakfast
Nice upscale, modern and hip boutique hotel. Close to my work in midtown and 6 1/2 Ave. Friendly and consistent staff. Fantastic in room amenities. Comfy bed and nice big bathroom, robes and slippers.
Ideal location. Small but well appointed room. Had a great deal so excellent value; likely not great value for money at regular rates, but in that location, would be hard find better options.
Location, roof top Small room, needs renovation - room looks outdated, paper thin walls - can hear everything from next door, expensive for what you get
Zachary at the front desk was wonderful! All of the staff were so pleasant. The fresh flowers in the lobby were just beautiful. The art in residence program showcased interesting pieces of art throughout the hotel. The rooms were lovely, comfortable bed, very clean - an all around 10 out of 10 stay! nothing negative.
Noise from nearby club was very present in the room every night until 2AM
Very good, central location on 7th Avenue. Just a few blocks from Times Square, Central Park, immediately adjacent to Broadway...can easily walk (or use subway) to anywhere in Midtown. Hotel staff was courteous and helpful. Had a decent breakfast bar in the lobby with very kind, courteous employees staffing it. Was an enjoyable visit every morning, though it's primarily only got muffins, fruit, and coffee. Room was very minimalist and small. Bed was not particularly comfortable. TV only has a few channels and reception was fuzzy on about half of them. Wi-fi is not free - costs roughly $15 per day, less if you buy several days' worth of usage up front. Noise from the street below was pretty noticeable; it would have been very difficult to tune it out completely had I not been using ear plugs. Basically, it's cheaper than the other (nicer, I would assume) hotels in the area, but the location could make it worthwhile if you don't plan to spend a lot of time in your room...and it's NYC, so why would you? Spend a lot of time out in Manhattan, making use of the great location, and you won't mind the facilities as much.
Place, location, access, and security
Great Location and wonderful people made this place worth being in NYC!!! Nothing...
The location was ideal as it was close to tourist attractions. Lobby was beautifully decorated for Christmas and had a very festive luxurious feel. The rooms however were comfortable, standard but clean and gave Bath and Body Works as complimentary toiletries which was a nice touch. Staff were also friendly. Chargable WIFI - We live in a day and age where communication abroad is important to some. Free WIFI should've been included with the room as it wasn't cheap to book here and would be nice if it was complimentary like other hotels in the area. Also we stayed in room 754 where the air con fan wouldn't switch off (in December)!
Perfect location. Great value for money.
The room was clean and the beds were comfortable. The location was excellent for our needs. The hotel is tired and worn. It needs an injection of cash to update and refresh the rooms and fixtures. It wasn't the worst place to stay because it was clean and the location was great. The front desk was understaffed at both check-in and check-out. This created long lines and long waits. We had to wait an hour for our room to be ready because they were behind on their turn-overs and we arrived at 8PM. They need to hire more staff for peak times.
Location Too noisy
Being close to Broadway, Central Park and Rockefeller Center. The staff was very helpful.
Location Poor a/c - room was very warm. Bathroom was small and bed wasn't that comfortable
Location 1. No communication by hotel staff. They tried to place us in a room that is half the size of a regular room without even telling us when we checked in. We found about this when we actually entered the room. After that we had to reconcile this very uncomfortable and unexpected experience. 2. Hotel management spent 10 minutes explaining how they cannot keep the fully paid room and that upon check in they will place and assign the room of their availability. Why bother and pay in advance if there is no guarantee? 3. We didn't feel hospitality was there at all. It truly came across as just another place interested in making money rather than building long lasting experience 4. Hotel is definitely run down and it stinks super bad. 5. We would not recommend this hotel and definitely would not have given it 3 stars. Stay some place else!
Courteous and professional staff. Very nice restoration of this NY landmark. There were no mirrors in the room. Only the one in the bathroom vanity.Maybe they are still finishing the decoration details.
Service and response was good. Disappointed at the Sunday Brunch.
The hotel is amazing, it was renovated recently and worth the price to stay at this historic hotel at least one time in your life! Also, location is excellent.
location crazy crowded lobby!!!!
The location. the phone at the room did not work properly
Ubicacion Todavia algunas partes en remodelacion
everything is superb... from the location, the room , the food, the service no complain at all.
Ambience and history. The Hotel's position is fantastic and the staff were a pleasure to engage. No.
Luxurious hotel and rooms.
The best concierges! Very bad breakfasts. A small choice, tastelessly, the high prices.
Location was fantastic, as it was easily accessible to Central Park and train stations. Breakfast selection was great, since it was included in part of the $40 per day per person deal. I am having mixed feelings about the $40 per day per person charge, since the only benefit to someone who is on a business trip might be the breakfast (which was great). But I guess everyone might want an option to opt in or out for such fees. Housekeeping was bad - requested some extra hangers/hairdryer at night but never came. I had to remind them the next morning for it. Same deal when they make up the room - sometimes they are missing bottles of water, others they forget to replenish towels. No standardization in the process. I do not exactly feel the five stars was well deserved as compared to other hotels.
The location and service were great. The room was very comfortable and spacious (especially for NY). We ordered room service and the food was excellent. The parking was more expensive than other local hotels ($65 vs. $50 at other hotels).
We liked everything! A great hotel! They upgraded us (the price was the same). Excellent service! Surely we'd like to stay there next time. Location is excellent.
The size of the suite was great. Plenty of closets. Clean bathroom, very functional. Furniture and fixtures were in top condition. No music capability in the suite unless you brought your own.
Excellent service. Good hotel just facing Central Park. There are many good hotels near Time Square, Rockefeller center, etc. with a more convenient location and with much better prices.
Convenient location for the stay Relativelly small room compered to the price, previous Jumairah experience in SAE and generally number of stars of the hotel
The location is superb. Central Park views are a joy to behold. I also thought the front desk staff was friendly and helpful. Postage-stamp sized room, even by NYC standards, for $500 a night. I also would have appreciated more attentive doorman service, especially during evening and nighttime hours. (Daytime service was fine.)
The Hotel staff was exceptional. They were very accommodating and definitely worked to in sure that our stay was comfortable and hassel free.
Awesome location. Right at Central Park, with a great view.
Nothing but that we had to leave
The staff is kind, congenial and attentive. The spa is one of the best I have ever been to. I took my 82-year old parents to NY for the thanksgiving weekend, and the hotel staff was so kind, so wonderful to them. Can't think of a thing!
Staff were professional and friendly. Room was perfect size,very clean and tidy. Location was perfect.Had 5th ave two blocks away,central park on your door step.Couldn't ask for a better location.The hotel was walking distance to every tourist attraction. The tour bus stop was around the corner too. The room didn't have a coffee/tea maker.Would happily have brought one from the hotel but prices were stupidly high,along with the price of breakfast and dinner. This didn't put us off as starbucks was one block away and was able to walk to all restaurants,plenty of choices.But menu did look good.
The room was overlooking Central Park and very enjoyable. My Grandaughter(10) and I were so impressed by the hotel service. Everyone was so accommodating and friendly. Best NY trip ever! Central to everything You see and hear everything in NY. Its a life experience !
I like the location of the Park Lane Hotel. The stuff was very friendly. I didn't like that when I got to my rood the bathroom looked dirty. The toilet seat had a urine on it which wasn't the best welcoming moment.
They ignored my original reservation of a King executive suite and put me in a double room. This room had gum on the floor, the bathroom looked dirty, the carpet was disgusting and discolored, overall it needed to be updated. I complained and they ignored my reservation, again, and put me in another double room. This room was slightly updated, but still not what I paid for! After returning a third time, they finally gave me the King room I paid for, but it was almost as disgusting as the first room. Luckily, I had business meetings and was not in my room very much, but it made the end of a long day very uncomfortable. I would not recommend this hotel to anyone!!
The staff was friendly and the location was great. The guest services were pretty quick: We had issues with the first room and were quickly moved upon request. One of our charge ports stopped working and it was quickly replaced. Lamp shades were dusty and were quickly cleaned upon request. The rooms are really outdated and truly need to be updated, ESPECIALLY the bathrooms. We had to request a move from the first room due to the tub leaking. The sinks and tubs are chipped and the tubs don't drain well (both rooms). The lamps were dusty and some were broken. The hallways are a bit dark and carpet looks dingy. There is a mandatory facility fee that includes calls, wifi, etc...that is overpriced and totally not worth it.
Location was perfect! They have a house car that can take you to the airport or pick you up. We had a king room that was beautifully decorated and so spacious. Would definitely stay here again. There were a couple of spots that were stained on the shower curtain and on the down comforter. However, I never felt that these things weren't clean there were just some spots. The knobs on the shower were backwards and the facet was slanted so it was sometimes difficult to turn the shower off. This doesn't take away from the fact that the shower felt absolutely amazing!
Great location, fabulous staff, good amenities. Old beds, lumpy pillows, dated decor.
They hit me with a $30 dollars plus tax facility fee which is ridiculous why should we pay facility valet parking is ridiculous expensive , they hotel needs to be updated the style is from the late 90's we should get more for what we paid for
The bed was certainly comfortable. Probably the best part of the room. A coffee maker would be nice to have.
Location is good. The front desk people are not friendly. They hit me with a "Facility Fee" of $30.00 puls tax (daily) no prior explanation from the front desk ( as to what Facility had I used) when I checked out. Poor communication with guests. Luckily I did ask them to waive this charge. They should explain to me on Facilities Fee when I check in!. Poor customer service! Would I come back to this hotel? You guess!
The location is amazing and the staff generally helpful. Rooms need some updating as do the bathrooms, but overall the hotel is good value by NYC standards.
Large Thermostat didn't work so tbe temperature was 80 degrees all day. Couldn't call front desk BC phone didn't work. Old towels were in room
Good location and comfortable bed Huge amounts of dust on the wall, no fridge, no tea amenities, staff selectively nice to some guests only, no breakfast despite of the USD 400 per night tag
the location is great- staff helpful
Good location near main atractions Yes, bad attention, lack of amenities.
as this was christmas the hotel lookes lovely the staff were very helpful and the location was good fot central park area
The locationa and staff is great. The Hotel rooms are shabby
The location of the Hotel. Very close to the shopping area and to Central park.
the hotel was very centally located i did not like the way we were receives at the reception desk.the person that receiveved us was very to the point and did very little effort to try to accomidate us.
great location very expensive food
The Library is a gem.....Outstanding food, service and ambiance
Friendly staff and traditional hotel
It is a small elegant hotel. The rooms were spacious and beautifully appointed. We loved the hotel, but returned to find our room had not been made up all day. They got someone right up to us, but I was surprised by that.
We were impressed by the friendly staff and the feeling of being made very welcome. All the staff we talked to were so polite and friendly and obviously enjoyed their working environment at the hotel. no, nothing
i visited nyc no everything was perfect
Quiet and luxury. I think is too expensive comparing with Plaza were I was for 3 nights on the same trip.
Amazing park view from the room
The rooms were beautifully updated and luxurious. The location is perfect. The only thing that we didn't like was the very, very long wait for room service, especially when it was obvious that the hotel had few guests that weekend.
The top, or at least very close to it; you still feel at home, or perhaps even better than at home, with a very friendly and helpful staff.
the uniformed doormen and elevator operators.
Staff and Bull and Bear. Grew up on the WA. It's looks very tired now though. Ironing board was broken, Almost burnt my foot off. Had to check out early, check out staff had no remorse or offering to lessen my bill. Good stay but they don't go the extra mile, which they need right now, considering the competitive landscape of midtown hotels and their current status as kind of a shitty/ outdated hotel. Sorry WA, I love you but either drop your price or update.
Very attentive, but not overdone and a great room very comfortable. Refreshing old world charm - it takes you back to a slower pace enjoying a drink at the Bull and Bear.
Terrible next door guests kept trying to get into my room.
Attentive and tailored customer care.
The staff were as professional and as helpful as any I've ever experienced. The meeting amenities and food were very high quality. My room was difficult to get to a comfortable temperature. The thermostat did not appear to have any bearing on the room which left me shivering through the night. Also, the fixtures in the bathroom were loose and the sink would not hold water.
Staff very nice. Room was clean and quite. Great location I would stay there again
Staff was excellent Room was spacious and very quiet Room was clean Bed was very comfortable I would definitely stay again The bathroom was dated and needs to be refurbished The windows also need to be refurbished, it had the old school shade that you pull down that is spring loaded. It also looked for worn. The walls also needed a fresh coat of paint, once again there areas that just looked a little worn.
Great location old rooms
THe room was amazing - largest I've ever seen in NYC. And sumptious. We were at the Waldorf during the Blizzard. Ordered room service for dinner (no restaurants were open) at 6:15pm, and they told us 1.5 hour wait. Fine, they were really busy. So, it wasn't until 8:45 that I called down to ask where was our order. It took them 15 minutes to discover that they had no record of our order, but they would expedite. So, we got our food by 9:20. One would have thought they would have comped us SOMETHING. Dessert, even. But, they didn't comp a thing. A REAL classy hotel would have offered something. Points off for that.
Grand lobby Pleasant hotel aroma Clean Friendly customer service Couldn't control room temperature Rooms a little outdated
Great location, room was clean Old and they don't maintain the building anymore as they will close in 2018. Service not really at Hilton level, the good old days are probably over. I think the hotel offers the value of a EUR 50.- 3* hotel in France or Italy, that's it! The breakfast buffet is ridiculously expensive and average only. Service is not really 5* level. I wouldn't book the hotel again.
I liked the kindness of the staff and all the resources available to make the stay comfortable The room service food could be a little better and I'd like bubble bath to be offered at the spa. Everything else was fabulous.