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If you want impeccable service, and enjoy every amenity you could think of, then this is your hotel! Everything from friendly service to comfortable clean rooms, this hotel delivers. It's close to everything interesting, theatre, shopping, restaurants. I can't wait to return! Thank you St. Regis. A fun-filled weekend that gave us a life time of memories.
Beautiful hotel with a wonderful staff. Location couldn't be better. If you enjoy luxury this is the place.
My experience made every other hotel I have stayed at seem 5-Star! I paid over $----- for the night and checked out to sleep at a hotel staffed by sane people. The security guard Patrick banging on my hotel door demanding entry and falsely accusing me of smoking marihuana. I am a 55 year old man and my guest was a medical doctor. No phone call, No 'Sorry to bother you sir...' Just an unhinged rent-a-cop. Wow!
excellent location in quiet street of Madisson aveniu on Manhattan ,very close to Central park and all shops. Very professional staff always willing to help. Very comfortable beds with beautiful luxury shits with silky finish. aircondition was not working well and making it worse buy high temerature of 40° BUT STAFF WAS VERY HELPFUL BUYING SMALL AIR CONDITIONS FOR EACH ROOM ! Special treatment only for guests with american express credit card, it would be nice if that treatment is extended to those traveling with visa gold card.
Friendly and helpful staff, great location and comfortable rooms
The location was great!
good personal service and good location my deluxe room which is more expensive than their standard and superior rooms already was very small for the price i paid even in nyc. also tiny closet space and drawer space.
Nice facilities and great location Hotel staff could be more helpful
The attentiveness of the staff and the location. The bed was a little uncomfortable.
The hotel staff was - without any exception - very committed and excellently prepared to facilitate all guest needs immediately Concierge recommended a restaurant (the water's edge) to follow the 4th of July fireworks, but from there one could not see even one rocket. A lot of money wasted for nothing.
have not heard any "no, it is not possible" no
small hotel and very close to Central Park. service was impeccable no
Poor staff attitude made stay horrible
It was a perfect hotel Nothing
We liked everything about the hotel. The staff were friendly, the room was clean and the location was on Broadway, just one short block from 7th Avenue. I would stay again. It was a very good experience. The only thing I questioned (but was not a big deal) was the bathroom was small - couldn't fit 2 people in at once. The shower pressure was too good. Meaning that it hurt the body when the hand held was used. The rain shower was good but if you didn't want to wet your hair, you had to use the hand held which in turn was so powerful that it hurt the body. It didn't bother me that much but it was the only thing that was a bit uncomfortable.
The location was brilliant and the hotel was lovely. The view of the lights is great. That is why I picked this hotel. I picked the hotel because of the view of the lights from the restaurant and it was taking my partner away for birthday. In saying this we never sat in the restaurant because we had breakfast one morning and it cost us 50 dollars for one fry and cereal. I felt it was absolutely disgraceful. It was a lovely looking hotel and location was great but i would not stay there again as we spent more time out of it becausde it was way too expensive.
The location is perfect, 200m to times square, rooms r very clean and comfortable. Why I paid so much, just only for times sq view, if there is another room, room doesnt worth for it. By reservation pay attention on this!!! Wifi should be free if I pay hundreds of Dollars for stayin there.
The view from the room was perfect, if only I had stayed on New Years! Front row seats to the ball drop! Very clean and luxurious Some hidden fees & deposit was larger then website said it would be
location was fantastic!
the location +++++ the view+++++ Air conditioning, price very expensive for this hotel
Room had a modern feel with new fixtures. Loved bathroom with two person walk in shower and rain shower head.
Central location Long time waiting for a room as the majority of flights from Brazil arrives in the morning, and I saw so many people doing check out before 12h and no rooms avaiable before 15h. Price very high, considering that there were few facilities (only one elevator to the street; no room service (food); no hot water in one day)
very convenient location there was no restaraunt/ room service facility which was only pointed out at check in, despite advance payment and 'no cancellation' policy. The was no laundry facility on public holiday
Excellent location and value for money. 2 blocks from 5th Ave, walking distance to Central park and right on Times Square. I have stayed in this hotel previously which is why I booked to stay here again. Both times I have stayed in the Novotel times square there has only been one elevator working from the street level up to the Reception area. This is quite frustrating as you can be waiting a fair while for the elevator at times.
This hotel was absolutely beautiful. Very spacious and luxurious. It has a great location and a spectacular pool. We loved our stay so much.
Pristine gym and pool, stylish service and friendly staff but not snobby. Great turn down service. Amazing bathroom and overall decor. Very clean and new. We went with our 4 year old. They where nice to us even though we had a little kid with us. We used to live on NYC but now are just visitors. So this hotel is perfect location. I will only stay here from now on in NYC. No complaints
thanks for the great service.
The views from our tower room were amazing. Staff were helpful and courteous. I would especially like to thank Ces for his personalised service, even though the shuttle did not not pick us up. We were given the wrong information regarding where to board our shuttle service and consequently, missed our transfer to the airport. The shuttle service was rung by reception at the hotel, but the company told us we had been given the wrong information as to where to meet the shuttle and they were not willing to provide us with another service to the airport. We then had the added expense of a taxi fare to JFK, to meet our flight. I did not appreciate this. Also, given the cost of accommodation, I would like to have seen internet access built into the price, not as an additional cost to the customer.
It is successfully located - in the center of Manhattan, near to city centre and sights Stopped in 5* parts of hotel. All strongly become outdated, noise both from street, and from the lift and hotel, the sanitary technician and other demands serious reconstruction. Full not conformity to the price offer. A level 3* plus.
We think this is the best boutique hotel in New York. Impeccable service, historic surroundings, magnificent public rooms. Great room service food. A bit pricey, but so is everything in NYC.
Lovely location, very good service. The room was very nice but the bathroom was quite poor in comparison. Enjoyed Sunday brunch. Had a problem with checking in....had the reservation under the wrong name. Didn't like breakfast in Oscars...the food was poor and the coffee was cold
The best things about the Ritz Carlton Central Park are its Club Lounge area and Spa. Especially good is the ladies lounge where frest fruit, beverages and La Prarie products are provided at no extra cost. The hotel is expensive but worth every cent.
Everything - and especially Norman the Bartender - a great person. None.
This hotel is by far the best hotel I have ever stayed at. The Ritz Carlton staff could not do enough for you. The place is luxurious and no request is too small. The staff are very courteous and even though the Hotel is geared more towards adults and business travellers, the staff were exceptionally friendly and welcoming to my two children. Who also thought this hotel "rocked"!!
Staff were incredibly courteous, friendly and helpful. Club level facilities and food were excellent. Surprized considering the price that the room was a bit small
location room comfort breakfest , no restaurant for dinner , staff has charge double my card
great location and view on Central park
Faultless service, excellent attention to detail, great location some problems with check-in, room was not ready
The service at this hotel is the best we ever had.
Very dedicated hard working staff from the front door men to the cleaning people. Exceptional service, wonderful amenities, excellent location, close to everything. Nothing.
The bell men service is horrible.When we arrive in a taxi they picked up our shoppings bags and right after we get off the cab they returned everything to us.
Location was quite good. Crowded and slow. Room was an inside room no windows. I understand that in New York space is a premium.
location is good.back rooms are dark and small compare with the front ones.elevators are small and you have to wait long time. nothing happened ı am satisfyed except the elevators
service was friendly, spacious for the neighborhood, great location, reasonably quiet, capable staff, very clean rooms small and unimpressive entry/lobby, old elevators require a prolonged wait, barely adequate exercise room
The staff were exellent very eager to help and do ıt fast Room service was a bit slag during the early mornıngs .
Location; room size. bathroom was too small. elevators too slow.
Efficiency and good breakfast, lovely bar, but not over the top Bathroom not as clean as it might have been, under the rim of the basin
The interior inside the hotel and its room, and the quietness at night. Other guests seemed quiet also, since they seemed to want to sleep well as well. the toilet facility in my room was poor. it did not flush and takes 15 minutes to get quiet for the machine...
cosy and relaxing atmosphere at an excellent location in the center of NYC. Good equipment and confort
The comfortable en clean room with nice beds. It was also really quiet during the night.
This hotel is very well maintained, in a great location, and the beds are very comfortable! They don't let you check in a minute before the check in time.
nothing special. Just great location, great price, and attentive staff. Would stay there again in a heart beat... and will. The internet service is shaky at best. Need to improve. Good news is they refunded the cost after we complained.
Location Room unbearably hot. Hard to sleep. Hotel unable to fix.
Absolutely nothing. The elevators are under construction? Its really noisy. The room smelled. The hotel was very nosy. It cannot accommodate large groups of people in which they have staying there. The walls are paper thin, elevators under construction, noisy, the room smelled, where's the flat screen tv? where's the desk?
Excellent location, very friendly staff and great service. Very good value for money! The hotel restaurant also does a very good breakfast.
Been there 100 times very slow in remodeling the site Location
convenient location No hot water for shower in the morning. Prior stay, one elevator bank not working resulting in long delays. Under-staffed front desk with long line to check in.
Location Not friendly staff, small rooms, overpriced, hidden fees
location was amazing, the pillows on the bed were terrible
Confortable bed, good facilities in the room & cleaness The room was a bit too warm, even though I switched off air-condisioning, it seemed still warm air is circulated in the room.
the large beds and the fact it was central to our needs. room service good no tea and coffee facilities problems with the phones and the television. the queues for the concierge where too big. the restaurant was very expensive and not much variety.
The room was spacious enough for 2 beds. The gym is well equipped Too crowded
Staff was great, service excellent, rooms were huge in the Tower No coffe in room, very pricey to have sent to your room
Location, ambiance, service, view, gym, and food. Mail room services and the Bellman Station appeared to be during us a favor when we asked to have our bags stored after check-out. The rest of the staff in my experience were helpful and pleasant, especially Housekeeping and Room service!!
Convenient location to everything we were doing and the Molton Brown products are terrific! It's a luxurious hotel and a lovely interlude from the chaos of Manhattan. We asked for some champagne flutes and the ones we received were delivered dirty. We called and asked for replacements and it took well over an hour to receive them - at that point we had washed the flutes ourselves in the bathroom sink.
Location, good neibourhood , good loung and snack shop . Also rooms were good side and clean with proper functioning bathroom. I wish they had a sit down restaurant of their own. Although they are close to restaurants on the street.
Nice ambiance. Good elevators to get to room efficiently Poor housekeeping. Bathroom smelled musty. They forgot to leave washcloths one time. Then forgot to leave shampoo another time. When we called for shampoo to shower took 1.5 hours to come. Also asked for blankets when checked in which never came.
Our room directly overlooked St. Patrick's Cathedral and it was gorgeous. The room was spacious (unusual for NY), clean and comfortable. There's a wonderful café right off the beautiful hotel lobby for specialty coffees and French pastries, and the fitness center is amazing. Plenty of bar/restaurants within walking distance, as are many of the tourist attractions such as Rock Center. I would highly recommend this hotel, and will look into staying there again. There was nothing that I disliked about this hotel, although I would have preferred a lower internet rate (it is $16/day).
area elegance cost of room service! lack of dining areas for served breakfast/lunch
We architecture of the overall hotel was very elegant. And the rooms were nicely appointed with unique furniture. Charging for Internet access
Large rooms, excellent location
Staff was very cordial and gave excellent customer service. Charge for Wi-Fi was unexpected for a $700 a night room.
location room wasnt clean properly by housekeeping
Location My reservation was cancelled. The staff did not pass me the messages that were left at the reception. renovation with constant noise. Very small rooms, even for ny. Was charged for full day because of late check out
the location is very good. 1) i have told the hotel that i would be paying for my stay on cash, and was told that i should do so upon check-out; yet the hotel proceeded to debit my credit card before the check-out time; 2) the car park is too blocks away. If one has luggages, the car-park is too far. 3) we arrive at the hotel earlier than 3 pm cos my flight arrived at 11 am. Despite there being vacant rooms, the hotel refused to assign us the room. Upon our return at 3.30 pm, we had to wait 45 minutes for the room allocation.
The bed was horrible...not enough blankets either.
Location was awesome, steps away from Rockefeller center. Quiet at night. Staff were lovely. Furniture was a bit worn. Beds were not full size.
Location and price
The staff were very informative,friendly,and accommodating. The location was amazing!
We loved the location. Bed was a little hard for my husband, but I was comfortable
LOVED the purified water on our floor. Also, the Guest Closet on our floor was nice. Had extra coffee and an iron. Loved the look and the value.
The location is really pretty spectacular, right across the street from the Rockefeller Center Christmas Tree. the room was comfortable, particularly the bed, and in room facilities - fridge, coffee maker - were convenient. The Hotel appears to be so new that many facilities were not working - washer /dryer, water fountains on each floor. The room had no basic utensils - fork, spoon, bottle opener etc- and this meant constantly calling room service for assistance. Laundry prices were exhorbitant and the w/d were unavailable.
Convenient location and reasonable pricing make this a good choice for a NYC weekend. The room was modern with all the needed items. Not really a negative but do note there is no lobby here, just a couple terminals to check in and one person to help you. So not a full service hotel but it was ok with us. Breakfast was typical american buffet for about average NY prices. We generally don't spend a lot of time in the room while in NY so this was good.
For a solo, environmentally-conscious traveler, it was fun to experience what it's like to live in 250sqft of room. Everything in the room was well-designed to fit all the conveniences of modern life into perfectly organized, perfectly sized furnitures and fixtures. The tiling, furniture, and appliances all felt modern and fresh. My only 2 negative experiences during my stay were the thin walls and not-so-comfortable mattress. In all fairness, I sleep on a premium mattress at home, so the bar was quite high. But mattress aside, I wish there was more sound-proofing on the walls - particularly exterior walls and windows. The NYC night-time jack-hammers kept me up until 3am. Even my White Noise app on my phone couldn't drown it out. If you stay here, bring earplugs
Nice size room, very comfortable bed, adequate closet space, fabulous shower, ample comfortable soft towels, jingling chandelier lights in the elevators, breakfast room with coffee & croissants Noise neighbors - caused us a loss of a solid night's sleep. Would have preferred a coffee maker in the room.
We enjoyed our stay the rooms were beautiful and well kept. the staff was exceptional, they paid alot of attention to detail.
Centrally located cozy Hairs in the tub :x
good hotel no
big room a bit corny
My boyfriend & I arrived separately. So I left a note with front desk reception to ask him to meet me for dinner. When he checked in, it was communicated. We originally had a suite next to the elevators on the 7 floor, but the white decor left me feeling too whitewashed. I requested another suite line on the same floor. Within 10 minutes the change was made and our new suite felt warm and cozy! This is my 2nd stay here & we enjoyed our stay. We'll return here for sure. I didn't like that Wifi isn't included in our room rate. You have to go to the lobby area in order to get it. Let's face it; that's sucky. It should already be included in your room rate. Also I think the continental breakfast should include more options like eggs, along with the pastries. Maybe even dried salami/ select meats.
Upon entering the hotel I marveled at the grand chandelier beaming overhead. I felt like I was entering a royal facility! The reception was pleasant and professional, quick to check me in. After unpacking in my room, I asked for a change of room. Due to the surprise of my room facing a wall of another building, scratches on the furniture, low room temp, dark/ not enough light, and low cell phone signal. I called downstairs, and within 5 minutes I was pleasantly upgraded to a 1 Bedroom Suite. Let me say, the Suite life is for me! Yes! My Suite had parque flooring, marble wall and interior. The separate living room had 12 lush red pillows on 2 black striped sofas, complete w mini bar, separate bathroom and a huge mirrored wall. Exquisite! My bedroom was outstanding! 60 inch flat screen TV, golden gilded glass desk, walk in closet and the bathroom had a bidet. Oh what a wonderful experience! I didn't like that Wifi wasn't already included in the room feature; it was an additional charge of $15 p/day! Ridiculous. They have to change that, it's modern to include Wifi in the Hotel room itself.
Ambiance of Europe . Clean and tidy . . All the furnitures were in good shape. Air conditioning system is old and noisy
the location was perfect for a weekend in New York. The room was spotless. The complimentary breakfast was the icing in the cake. When we arrived, the front desk staff was so busy talking among themselves that they didn't notice us when we walked up, we had to politely interrupt them.
Location in midtown is excellent The restaurant is not special and there is no dedicated lounge area
The concierge The. Breakfast and the fact that the windows were so filthy we couldn't see outside the window
staff generally very friendly, rooms really great...staff actively upgraded us. quiet, peaceful; bathrooms nice, clean, friendly, bellmen great, helpful, went out of their way, would clearly come again and recommend to others. waitress at bar a little off putting. had some difficulty storing bags at checkout....seems that some people did not want them.