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Nice staff Remodeling so no restaurant or bar, small lobby
Good location, friendly staff, clean and decent sized rooms for NYC. Reserved 3 "deluxe double" rooms but when I arrived front desk told me those are not guaranteed when booking through 3rd party website (then why do they give you an option of what type of room you want). Anyway, I received 2 deluxe doubles and a king room with a roll away bed. Not ideal but the king room was large and the rollaway was actually pretty nice. Also, valet service is SLOW. Call at least 45 minutes ahead for your car.
Very Friendly and attentive staff. Location away from Times Square but still walkable. Proximity to Central Park! Very Clean Rooms that seem to be a rarity in NYC! You need a cab? The Doormen have that handled quickly! Hotel Car service to the Airport is a value for the money! I did come home with bug bites on my legs that itched through out my stay there. I can't say for certain it was from the bed but may have came from room.
Clean and pleasant. There was not coffee machine. The refrigerator was not working properly and did not get cold.
Room was large, bed comfortable Street noise, room keys failed to work multiple days in a row, knocking on my door at 6:30am despite DND. I've stayed at OneUN, and at the Candlewood- in both places i felt that the cost was more aligned with the quality than it was at at the Omni.
Service, service, service. Everyone was incredibly friendly and helpful. Staff was all smiles, even the guys painting the hallway, so I'm assuming this place treats everyone well. The room was awesome! I ordered champagne at 1 in the morning, the guy helping me confirmed my order - then called back 10 minutes later to tell me they were out of the bottle I requested but they would give me the next option up at the same price. Had an awesome stay. This is the first time I have stayed at a hotel where I am struggling to write something here. Prices of the hotel bar maybe? Not really a fair complaint as this is a luxury hotel in NYC.
The staff was pleasant and very helpful. We loved the location. We were right in the mix of everything and in walking distance to the metro. Bar/restaurant was a bit pricey for what we received. Felt a bit nickel and dimed...i.e. Charges to make a phone call.
Friendly staff, great bar, and well priced. The rooms are a little small but we've had smaller in Manhattan.
- room was extremely clean, decor was very nice - the size of the room king room was perfect with plenty of space to feel comfortable and not cramped like typical NYC hotels - bathroom was good size and extremely clean - location was great (midtown east but more central and just further away from the tourist traps that you can get a nice night of sleep) - hotel restaurant was a little small but efficient for an early breakfast. - this is officially my new go to hotel when I have short business trips in NYC. The price is great and it has everything I need. i don't have anything negative to say about this hotel.
Great staff. Everyone was so helpful and friendly. Especially door men and bell hops. Arrived in rain and they were right there with umbrellas. Stayed on 4th floor and often a loud noise in the walls would wake me up. Possibly related to ventilation or pipes?
Rude staff long waits for checkin or any service Long waits for checkout. Substandard food in restaurant.
Quality room including quality furniture. All staff interactions were pleasant. I was lucky to get a good price. Excellent location in Midtown East, very close to the southern end of Central Park. Not a hotel for people who crave a view. My room was very much a back alley view
We book a double bed but they reserved one king size. However, the staff was able to roll in a bed which was comfortable. The place was incredibly crowded and the bellmen were understaffed, but they worked hard to accommodate us and others. Bravo.
i had to wait for over an hour in a lobby for a check in - the garanteed check-in time was 3pm, at 2:58pm it was still "too early"
It was a nice hotel and the staff was all very nice, the free wifi doesn't work and the "premium" wants you to pay $15 a day. The location was great. Internet issues
Size of room
All was well except for the last part of our stay where they wanted to charge 2$ for each bag kept in the hotel. They charged us for handbags that were actually attached to our carry ons so that was a total of 8$ for the bags... for such a hotel , I think that could be taken care off as a courtesy for guest. Smaller hotels even do.
The location is great. The staff was courteous. The room looked like it was from the 80's. The paint is cracking all over. Light fixtures not in securely and filthy windows. Carpet needs replacing and look around the ceiling you can see were there's a lot of repairs that needs to be done.
clean helpful I am used to complimentary breakfasts the buffet at $30 head was not that great! 0
Clean and convenient location. NYPD and NYFD right next door so you might hear sirens at all hours.
Loved the location Interior appeared a bit old/out dated Perfect for us, used hotel to sleep and toured city most of the day Enjoyed the bar before Broadway
Convenient local with the 4,5,6 trains on the corner of the hotel. DeMarco coffee next door was amazing. Room was updated and bed was very comfortable. Close enough to everything without being in the chaos!
room and towels wee clean and shower was pleasant. the wifi is expensive to purchase. reserved a king bed was told that i an only get room with the double. Heat was terrible in winter NYC could not get heat tried to change room but the heat situation was the same..
The room, on the 3rd floor overlooking the front entrance, was spacious by NY standards & well equipped. The room was very clean & the bed as very comfortable with a choice of pillows. Staff were helpful & polite. On the downside because the room was on the 3rd floor it was quite noisy during the night with refuse trucks & deliveries etc. NY is a busy place though so I don't think it's the hotels fault.
The staff were really friendly and helpful, the rooms were spacious and well appointed,the location was great, handy to everything.
The location was perfect, and the staff was friendly and helpful. The room (suite) was spacious considering how small some NYC hotel rooms can be. Although this can't be avoided, the two elevators servicing all 23 floors were slow.
The staff was outstanding! The room was large, clean and easy to do work on business projects, read and relax in. It was quiet. Convenient location with good restaurants nearby.
Helpful staff Error on booking + noisy
The hotel staff were absolutely fantastic. The rooms were very very clean with room service each morning. The bell men were extremly friendly.The location was perfect and safe.No fuss just want you want from a hotel No not a thing.
Staff were very nice! Clean room!
Hotel was fantastic. BIG, clean room, we had a Jr. Suite and the wine hour in the lounge was great. Considering the location and the price, I don't think we could have done better.
Very good rooms,large with plenty of space for three people in each suite. Good kitchen facilities within the suite with all amenities.Small bathrooms.The staff were excellent very helpful and friendly.
Building is not so high, having a ballcony is a good value, the location is good, hotel is safe enough
i loved the room and its furnishings i loved the location i loved the concierge staff i did not find the front desk staff particularly helpful or inclined to help with standard questions or requests the street noise on the 5th floor was pretty extreme, in so far as construction could be felt through the bed at all hours of the day and night.
Location was excellent. History is good. They were in a complete renovation process and they did not tell me up front. Only one elevator was being used for guests and it was malfunctioning. One was out of service and one only for construction.
Very clean and staff were helpful Rooms are small but as expected for New York
This is my wife and my second time staying at this hotel. Last year, we stumbled across the place during our honeymoon simply because it was a great rate and it looked as if it was a bit more romantic and "sexier" than some of the other hotels in NYC. We were immediately hooked! This hotel since last year has underwent major renovations to bring the rooms to an even more modern hot view. When we checked in, they upgraded my wife and I because it was our one year anniversary, the doorman personally walked everything to our room (he is awesome btw) and the reception staff was beyond professional. I almost felt as if they still knew my wife and I from the first time we visited their hotel a year earlier. To our amazement, the hotel sent up a representative about thirty minutes after we checked in with a complementary bottle of champagne and a couple of glasses for my wife and I to celebrate our anniversary. Talk about overwhelming service you never get when traveling today -- especially in a big city! The rooms were spacious for a NYC hotel. Their upper floor suites are totally worth the extra money -- including one of the rooms that has a walk-out balcony. While there was a bitter snow storm during our stay last week, we still managed to enjoy our time outside! My wife and I have traveled the world and as a native northeastern, I have stayed in a ton of amazing hotels. However, in my opinion, nothing can even come class to the professionalism, cleanliness, romantic and down right hot environment that this hotel possesses. Forget every other hotel you might see on the list -- Dream Hotel, Midtown is the perfect place to say for a romantic getaway or a one-night rendezvous you might never forget. I enjoyed everything. Zero areas for improvements.
The staff, from doormen to housekeeping to desk staff were freindly and very accommodating. They are obviously the strength of this hotel. The location of the hotel was convenient to local attractions and eateries. Local mass transit gives you access to the rest of the city. The room was a bit drafty. Also the open shower allows water to soak the bathroom. Scaffolding on the exterior detracted from the appearance. There are three elevators but one wasn't working and another was so small it could only hold 3-4 people depending on luggage.
Location Was far from a Dream. Overpriced for what seems like a 10'x10' room with a brick wall view. People quickly say "well that's New York", but at $300+ a night there are plenty of great options in the city. Won't be back.
Room was clean and comfortable and a good size for a NYC hotel. Convenient location for tourists. Elevator situation made for excessively long waits. Lots of street noise could be heard from the room.
Great big room, great location and has one of the best burgers in town
Location of hotel was great, but they could not check me into my 26th floor Central Park view room on time, nor tell me when my room would be ready; I needed to change clothes for a dinner event, so they finally put me in a room which Karolin said was at least as nice as the room I had requested, guaranteed and prepaid to have. she said she personally checked the view. it was on a lower floor, had a blocked view, and another noisy office building's a/c unit, so close someone waved at me through their window when I got back at midnight. No view of Central Park. I requested room change, and finally got my Central Park view my last night there. Crowded lobby/bar/concierge area due to Burger Joint restaurant line a large part of the day...residents of hotel had to wait an hour in line if they wanted to eat there.
Liked the Pool and location close to Central Park and 5th Avenue.
Very well located Breakfast room too noisy, too busy and as a consequence breakfast too slow. As a result we used other venues. No sauna or steam room and pool area disappointing.
The location was fabulous. We could walk to most of the sights that we wanted to visit. The suite was not comparable to others in the same price range, based on my prior experience. There was no turn down service, nor complimentary items that you may have forgotten, ie toothbrush. Also a separate room does not necessarily mean there is a door.
The location The room did not smell very good and it did not have basic amenities like a coffee machine!
Great location with gorgeous views. Don't miss Norma's brunch. Among the best in the city.
Great swimming pool, great restaurant, great location, great service Nothing!
Check out was at 12 Check in was at 2, and the room I was position at had no views.
The heat was turned off by policy and could not be turned on. The in room thermostats appeared to be operational but did nothing. I wasted a lot of timing adjusting a non-operational thermostat and got a cold. Management clearly could not care less. Have been staying at the hotel since it opened and will never return. I will make sure every hotel review Web site is aware of this. I already informed a friend's daughter who recommends lodging for staff and visitors for a major New York financial services company. Pretty expensive hotel to have heat like a tenement.
close to times square and central park this hotel is not so clean than they say
Great location, very friendly staff, great burger joint downstairs. Everything is an extra, you have to pay to use the gym or get internet access.
the rooms were great, spacious. there was a kitchen with refrigerator, coffee maker and microwave
Very spacious well equipped rooms. Great breakfast in the formidable penthouse 31st floor with a great view.
Poor elevator service, no view from our room.
Best room I have ever had in New York, large clean and bright with a good size bathroom with a bath. The bar on the roof has amazing views of the city and is very pretty You cannot get a room before 3pm and even at 3pm they keep you waiting a further half an hour
view from balcony overlooked dirty extractor fans
We thoroughly enjoyed our stay at the Kimberly Hotel. We found all the staff to be helpful and our suite was absolutely perfect for our wedding anniversary. The bed was too die for and very comfortable. The kitchenette was suitable for our needs and allowed us too store some food and drink in the fridge. The rooms were cleaned daily even though we didnt leave our room till after midday. The rooftop bar is also a lovely place to unwind at the end of the evening. An all round excellent hotel and we highly recommend staying here.
Beautiful decor, very comfortable, good sized room, friendly staff. When they knew we were coming for my birthday, they upgraded us from a room to a suite at no extra cost. Location is fantastic, close to everything.Would definitely recommend and will be returning for sure. No kettle in kitchen.
The cleaning wasn't good enough.The day of departure they knocked on our door at 8.45 am to ask when we would leave the room. That isn't good when you have the room until 12 on the departure day.
The space of the suite. The bathroom is outdated.
Doorman - Matthew Kelly - excellent. Over crowded breakfast room.
Complementary breakfast was was skimpy.
It was a small hotel and very quiet. The breakfast needs some upgrading.
Excellent staff, easy to get to the hotel, location couldn't be better breakfast wasn't good enoguh, some fruit or cereal would be apreciated
Staff was great. Location was perfect for us. We would stay there again Did not get king rooms. We were told it was upon request. Nothing in our paper work indicated this.
The staff was great. Rooms were clean and comfortable. Free Wifi and breakfast a real bonus! Close to subway stations. Great Location!! Construction noise next door is very annoying!!
The staff is very helpful with whatever your needs are, the rooms are very clean and the hotels location is great. (5 min walk from 5th avenue) The breakfast was, as most hotels abroad, not up to norwegian standards.
that it was a suite with a kitchenette
Extremely friendly staff; super-clean rooms that were good in size for NYC and the workout facilities were clean. The usual hotel soaps, shampoos, etc. were all Aveda products, which were a nice touch. Reviews I'd read before booking said the breakfast was nothing special and that was accurate. It was a continental breakfast - coffee, juice, toast/bagels, yogurt and cottage cheese. For the price it would have been nicer to have at least cereal and/or oatmeal with milk as an option.
Good sized room with good facilities. Friendly and efficient staff who made you most welcome. Lifts that were fast and efficient. Excellent internet facilities
Very nice hotel, large room, and extremely pleasant staff. Hard to say it was a deal at $289/night, but it is NY. I've stayed in lousy places for $200/night, so I'd gladly take this option. I highly recommend.
The hotel was in a great area, convenient to everything! It was a really nice hotel and staff were friendly and extremely helpful!
The room was as advertised- 2 double beds, there was also a fridge and microwave. Enough room for 4 of us ( 2 older teenage 6 foot boys - bit of a squish in a double bed, but they figured it out!!) - The shower was high pressure and stayed hot for the four of us. The staff were courteous and very helpful. There is a coffee /breakfast restaurant on site that is convenient. We did not spend too much time at the hotel - it is very conveniently located to subway, walking distance to radio city, Times Square, Shops on 5th Ave and Central Park. The shower curtains need more magnets on the bottom. When you turn the shower on. The pressure from the shower causes the curtain to envelop you as you're showering!
We loved the Wellington. We will be back.
Nice size living and bed room. Bath was small but nice arrangement. Wifi charges outrageous. Staff were not happy with their jobs.
the location was great. Close to several attractions - times square, rockefeller, central park, etc. the bathrooms need updating
It is located 10 minutes from Times Square and 2 minutes from Central Park. The room was not luxurious, but it was perfect for sleeping.
Location was extremely ideal! There was no thermostat so I wasn't able to control the heat. It happened to be the coldest weekend in NYC and the existing heater wasn't keeping up, making our room get pretty cold. I'm sure it wouldn't matter if it hadn't had gotten that cold
The location was the only thing this place has going for it. The rooms ware super old. Old furniture. Super small bathrooms. Extremely small showers. Not clean. A real dump in my opinion.
Location was great. Next to Carnegie Hall and convenient to the subway. Comfortable beds. Front desk staff were friendly We did get free internet Shower ran hot and cold with no notice. Bathroom was cold, felt like it had no heat Difficult to ask assistance because the front desk was always busy and there was either no concierge or the one available was not very helpful or friendly
The only good service I got was from the room service staff and the hotel handyman who came to help we with my heat after being dismissed by the front desk attendant The front desk staff I encountered upon check in was beyond rude, beyond inhospitable. I had to wonder if I was getting a rom for charity or had I not just spent a tidy sum to stay there. As a business owner, I had to speak to the management whose response was less than satisfactory. Had my check in by been at 11pm I would've cancelled and stayed elsewhere. Had I not been tired- the sidewalk outside would have sufficed. I will NEVER stay there again not recommend anyone to. I have Zero tolerance for bad service and rude staff. They should be let go or out around the back to count towels or something. Not interact with humans
I liked the location to Central Park and Times Square. Ice machine access and air conditioner was touchy
The location was all we paid for. Great spot. The room was half the size of the photos and there was hardly room for the bed. The hair hair dryer set the smoke detector off. No fridge. No microwave. Had to pay for internet. Pretty much a bed storage closet with a smoking hair dryer.
We loved the huge rooms. I wish they had said it was a 2 bedroom, we would have taken a friend along. We figured it was just a normal room with 2 beds. It's always nice to know when you have an extra room.
Good location, clean comfortable rooms bathroom too small for double rooms
convinient noise level from the street and ventilation
Spacious and well-equipped, comfortable appartmens, excellent location, concept, friendly and helpful staff, free access the Internet, attractive design,
Location, Cleanliness, confort
great place great staff convienient to NEW YORK
We have nothing but complements for the hotel. The staff were extremely pleasant and helpful, without exception, the location ideal and the quality of rooms first class.
Please write at least 15 words
Me and my family loved the days that we spent in Aka Central Park... The staff is great... The location is wonderful... We felt like home... No
The location is awesome. The room was great also. Nice bed, shower. Free internet with good speedy. For 7 days or less has a housekeeping for free.
Hotel was excellent! Everyone was very friendly and helpful. The room was very nice and clean with very comfortable bed. Very close to the sites. 10 minute walk from Rockefeller, 20 minute to Time Square. Very safe area, would definitely recommend.
Great location! Hotel was within walking distance of pretty much everything! Staff was extremely friendly & accomodating. when in NY again for fun, this would be the first place I would look to book. Not overpriced but still seemed like a luxury stay. Thanks Marriott! Nothing. the stay was amazing
I found the staff to be extremely friendly and helpful - this gives such a good atmosphere. I would have wished that their coffee shop served tea - why not?
Great little hideaway in the heart of midtown.
The hotel is exotically sparse, elegant in its appointments, despite the unfinished sense of the rooms - you believe you are in a loft to be sure. Rooms need a luggage rack to place suitcases on, and the lighting in the bathroom was not informed by a woman.
Excellent location for sightseeing,shopping and Central Park.
Decor and location The street was noisy at night (e.g. garbage collection) and windows didn't keep the noise out; air conditioning was blowing air straight on my head when sleeping
the showers are incredible, the staff are friendly/helpful, and the rooms are beautifully designed.
Impeccable service, superb location, quality amenities and good onsite food and drink We booked relatively short-notice, so per-night rate was pricey but equivalent to other similar nearby properties such as The Quin or The Warwick
Very good location and friendly helpful staff. Very comfortable beds Small bath, no counterspace. Our room faced the street and was very noisy from the outside traffic.
The hotel room was comfortable. The location was good. Someone through the valet service took our "toll money" out of our car. Not what we expected.
Everything. The room was nice, the staff was outstanding Nothing. I intend to make it my go-to hotel for my overnights in the cityp
The relatively small size of the hotel. The high rate on the 30th and 31st December (500$+ , with the charges/tax)
The pictures don't do it justice. Great location. I had an incredible stay!
Your hotel is located at the heart of Manhattan and it was very convinient for sightseeing.
Location, Price Attitude of service staff. The fornt desk was very good. the support staff from baggage check to getting a cab were unfriendly and lacked customer appreciation.
nice room, good price, excellent location
The location of the hotel was superb within walking distance of all the major attractions that we wanted to visit. We experienced two problems during our stay at the hotel and it was at these times that we felt disappointed with the service provided by the hotel. We found them to be inefficient with what we were asking of them and at times rude. This was made more disappointing because when there wasn't a problem, as a general rule, the staff were pleasant.
exellent location. Very helpful staff
The appearance of the hotel is beautiful. It was clean, very friendly staff, luxurious accommodations! Nothing
It's location only The late checking in times, and the room service was poor
Location is very good, convenient. The room is smelly & small for the superior room. The service is very rough, doesn't meet the standard of Sheraton service as I expect.
Great Location 1) No Robes or slippers 2) Only catered for coffee drinkers in room NO tea making facilities
location fittness room
Good location, lux accomodation None, we loved it!
The location was brilliant and the hotel was quality. The room was huge! The price on booking.com was great, wouldnt be that great if had to pay full price. The front desk were not all that accomodating. Mde us feel like we didnt belong there.
Excellent facility and staff I forgot my razor and they gave me a free razor that made me bleed profusely! I can't fault them for my own mistake, but, please find better emergency razors for your guests Lombardy, everything else was perfect.
The room was large, larger than a typical hotel in NY. The bed was king size and very comfortable. Having a kitchenette was a pleasant surprise. Very quiet, also not typical in NYC. The room needs some sprucing up. Needs painting.
beautiful big rooms. excellent location. the service was not bad but not so kind, as you'd expect from this kind of hotel .
efficiency and courtesy of staff . Ideal location. value for money. Accommodation excellent room very comfortable very clean. We did however find the continental breakfast at the bistro poor. Not worth the money.
I was upgraded to an apartment which was designed as a home, with beatiful artwork, books etc. It made our stay very comfortable and enjoyable. The lack of plates in the continental breakfast
We were extremely pleased with the room -- unexpectedly luxurious. Very friendly helpful staff. Appreciated relatively inexpensive valet parking.
The size of the room was incredible, especially since the price was comparable to other, much smaller, rooms in the same area. You are basically getting a small apartment for the price of a regular hotel room. The building is quite old. If people have allergies or other aversions to older heating systems, etc., I would avoid this hotel.
staff and location
I liked the staff and the club room. The staff was very friendly and helpful. Never rude. I liked the location of the hotel. I liked how quick they brought you ice when you called. I didn't like the elevator. There is only one, and it is very slow.
Very friendly staff , good breakfast and nice lounge in quiet atmo . ------------------
It was a very nice hotel and wonderful location. We will recommend it to all our friends. We would have liked to have access to an ice machine. Every time we needed ice we had to call the front desk. A more friendly restaurant too. We were tourists and were dressed okay, but the restaurant staff treated us so poorly we left.
The staff were helpful and always smiling which makes a huge difference. They even mended my handbag for me!!! The only slight issue I had was the lack of seating at breakfast and they need to look at some sort of sound proofing for the bedrooms at the front of the Hotel.
Tradtional charm... Not chrome and glass. Had nice sunroom attached.. In Manhattan! No restaurant although goods ones right across the street.
5- 8pm wine and cheese reception- great breakfast- walking distance from times square- small and charming classy hotel
An excellent hotel in a quite location but was still close to the main attractions. It has good size rooms with large comfortable beds. The antique furnishings, pictures and large marble bathroom gave it a country house feel. The breakfast was very good, free wine and cheese early evening plus free internet access was a bonus. It only has one lift, but with only 99 rooms it's not a big deal.
It in the center of ny More beger and more elegents
A very quaint and clean hotel