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Location and atmosphere. Nice pub and lovely open fire. Breakfast was wonderful Nothing
relaxed and friendly
The staff were particularly friendly and catered to all the needs of our party (20 people in total). Our room was in a converted old building and was very compact. It was fine for one night - not sure that I would want to spend more than a couple of days in that room.
Everything it was perfect
Cosy, historical room. Excellent food at breakfast and dinner. Convenient parking.
The smell of the foliage! but not a major problem.
The location was excellent in a quiet village. The room itself was confortable and well appointed, quite charming. The staff were friendly and attentative and the food very good.
good food, comfortable bed no
Friendly staff great food quiet location. Bedroom was above kitchen with a noisy boiler or extractor fan
Lovely hotel situated in a very quaint village. Food was excellent. The staff friendly and accommodating to our needs. Unfortunately our bedroom was over the boiler room and the pump was giving out a huming noise all night.
Hotel rooms in need of renovation
Friendly staff and closeness to city centre. Pub had cosy fire. No free parking.
Convenience, comfortable room and food excellent Room was on the 'road side' so noisy at pub closing time
Excellent staff, wonderful location and fantastic value for money. Thank you Nothing
friendly staff na
The cleaniness and friendly staff
location could not arrange breakfast before 8.00
near the city centre could do with re decoration.
Location, bar area was lovely Shower tray didn't drain, curtains hanging off rail, strange smell in stairwell, tv in room only had 4 channels, not freeview like most other 4 star hotels. This was a 3 star hotel at best, sorry
Location Could not get a drink 10.15pm 30th Dec? (Towels up)? No food New Years day (Breakfast) although guests were staying at the Hotel! No-one told. Limited food bar area. Very noisy rooms. Pets allowed to stay in rooms although told Pets not allowed. Carpets very dirty. Guests rooms wall very thin. Could hear everything through walls? Next doors toilet backed onto our Bedhead? The lady may as well have been in the same room, very embarressing. Hotel very tired and needs a total revamp. Given its location (on marina) Sheperd & Neame needs to splash the cash!! and soon.
Overall stay was very good and all the staff were very helpful and friendly. We had no blind up in the bathroom and mentioned it to one of the staff in the bar in the evening and it was dealt with the following day. Very good location for visiting family in Chatham and local amenities.
Friendly, helpful staff. Offered smoking room but now have none.
The quiet. The helpfulness of the waitress at breakfast. No answer to phone calls. No night porter.
location , location , location
The bedrooms were comfortable and the decor had an interesting nautical theme. Don't be put off by the look of the exterior; it's much nicer inside. The lighting in the bedroom was very dim and the room was cold. Breakfast service was slow on the Sunday morning.
The location, friendly staff, being above the pub, the breakfast, design of room, view from room and restaurant,ease of booking online, checking in and out.
friendly staff, good food at reasonable prices, real ales. rooms were very hot, so, some better form of air conditioning would be good, secure parking as we were on motorbikes.
Situation good. It was a very busy pub not a hotel. Restaurant quality and selection fair. Reception desk was anyone one could get hold of behind the bar which was heaving!!!
It was very close to local amenities and staff and hotel were very good As it was New Year Weekend both fish dishes on menu were not available on both nights we dined there. As a non meat eater this left me with limited choice
Room above pub where band played until 1110' no sound insulation, when complained was asked to join in and have free drink on them.
Plenty of room to move around. Bed was comfortable and the Breakfast Superb! The Toilet roll rail was loose and the TV had only the basic five channels so definatley needs upgrading to have the Freeview Digital Channels! And coludn't get to sleep until after 11pm when the pub closes.
Good location, quiet and not too expensive.
It was a nice character building. Cosy The room was at the front on the street and it was noisy there was also a lot of noise from a banging door late afternoon early evening from the pub below.
The staff and customers were very friendly The room was very compact and the small bore plumbing did make quite noise when flushing the toilet but this was shortlived
Town centre location The menue was expencive compared to similar pub hotels that we have stayed in
Size of room; heat, cleanliness. Overall quality of food served. Friendly approach of staff. Unfortunate that the pub does not serve bar meals on Sunday evenings, and was not serving on New Year's Eve. This was understandable, but somewhat inconvenient.
The room was quaint and comfortable. The staff was friendly and helpful. I liked that this was not a large chain hotel. The only negative comment I have is that the toilet in our room ran all the time (but, nothing a minor plumbing repair wouldn't fix).
Friendliness of staff, position of hotel. Food was well cooked and presented, and reasonably priced, all made for an enjoyable stay. Keep up the good work. Well done to all, thank you.
Staff very nice, they seemed happy, no sour faces here! 5 minute walk to Canterbury town centre. Food was good, service also good. No delay upon checkout either. None really
Exceptionally clean Hotel with perfectly prepared room. Top quality bed linen and towels. Relatively small en-suite but with large shower compartment. Spotlessly cleaned. Excellent breakfast worthy of London 4 star Hotel. None
We had a large family room, which was very comfortable and warm during a very cold period. Only BBC1, BBC2, ITV1, and Channel 4 available on tv.
lovely room helpful staff we had a couple of late nights and could have done with breakfast later than 9pm
It is a place you go back to as a family home. Lovely people and a great location.
It was slightly off the main drag so it was quieter in the evenings, but only a 10 minute walk to pubs and restaurants. If you go down to breakfast after 9am they appear to run out of some food but make up for it with something else i.e no sausages so gave extra bacon, in the coach house after 11pm the outside door shuts and there was no light shining for you to find the keyhole, parking was a bit hit and miss
Very clean and well maintained. Lots of hot water. There were four of us in the room, but they only provided two cups.
We stayed in Room No.3. The staff were all helpful and polite. I cannot fault it in any way.
location was ideal to visit cathedral and museum I do not think this is a 4 star hotel
Well situated,nice room ,quiet,good car park,nice breakfast. Noisy plumbing during the night.