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The smell of the shampoo! One of the staff was very snippy. My view was a brick wall. The room was quite "cramped" feelingl. Having to valet park was a real pain as we were coming and going constantly. It was not nearly as open feeling as the pictures depicted.
Explore the natural environment No
Its location was outstanding. Close to a performing arts center, a tram, restaurants, hiking trails and Jackson with all it offered. Its swimming pool was too small.
We enjoyed the fine quality building (materials and design) and the pool/hot tub spa facility. The cleanliness and well kept condition of the entire lodge was a pleasure. The staff were all helpful and pleasant.
Room was ready early For a room that cost me 400 dollars I would expect a view of the mountain. Instead I saw a view of another room. Simply a terrible value for the money.
Updated hotel rooms, nice pool area, friendly, helpful staff, walking distance to town but far enough away to be quiet and secluded Not sure why I was charged a resort fee with a pool and gym, which are included in most hotels.
Loved the location which was out of the hubub of downtown but close enough to drive in a few minutes. quiet peaceful and my room had a wonderful view. The restaurant was superb, great food great service. This is a bit expensive but booking at a less busy time got me a nice discount.
SUPER fast internet, 50 Mbps per Internet speed test. The bed provided firm, yet compliant support. It was nice not to sink towards the center of the bed. There was no TV Guide in the room and the front desk seemed a bit put out by that request. Once provided, it had several errors which was a bit disconcerting. Also, when asked by website to log in, I was charged $10 more per night. That's DIRTY POOL.
Snow King has a perfect location and I cannot say enough about how incredible the staff was. Both bartenders was super kind and gave incredible service and the front desk staff was equally as helpful. You can tell that the hotel has just had a remodel, but unfortunately nothing was done to help with the noise and it is so loud. However the aesthetics of our room was very nice and we really enjoyed the hot tub, but could not get in the pool because it was filthy. My husband and I got no sleep. We could hear everything in the other rooms... even other peoples cell phones dining. We were on the 4th floor and could hear the elevator beep every time someone got one which happened all night long. I need my sleep so we will not be returning to this Hotel.
The in-town location was great, and the common facilities were expansive and nice. The heat/ac was ridiculously noisy. It woke me evey time it kicked on. Also there was a loud party going on in the parking lot for hours. I would not stay at Snow King again.
The room was really spacious, plenty of storage, nice location near of Jackson Downtown, the staff was really friendly. Just when we though this was a perfect hotel... at the moment my wife was going to take a shower we notice the tiles on the bath tub had mold, to be honest the whole bathroom did not look that clean, we stayed two nights but we only took a shower ONCE.
We asked to change rooms to the opposite side of the hotel and they were very accommodating. The pool was wonderful for the kids and the adults loved hanging out at the fire pit while the kids swam. Everyone loved the mountain coaster but it was a bit pricey. Fireplaces and couches in the lobby were a wonderful place to hang out in the evening. It seemed like all the food/ restaurant options were very pricey.
Staff was wonderful Parking is an extra cost and on top of a very high nightly rate they also charge a resort fee. Found that for the money things were small and needed some sprucing up.
The hugely load A/C machine. We had to change rooms to the other side because it was ridiculously loud in the room. The hugely loud ice vending machine was another source of discomfort. At least make sure tha the door closes automatically!
Everything about this property is first-rate. High-quality bedding, beautiful buildings, and a friendly staff. My favorite feature was the wood-burning fireplace, which the host offered to light for me. How many places allow a real fire indoors these days? The overall experience is that you are an invited guest at the ranch of a friendly (and wealthy) relative. Loved it. I had a downstairs unit, which allowed some of the "footstep" noise from above to disturb my sleep. The parking lot is some distance from the farthest units, which are 4-room cabins. There are no covered walkways, so a rainy checkout is not fun. Still, would choose this place again over a regular hotel!
We loved the location. The room was dingy and the bed was old and saggy. That part was not good and was very disappointing. Otherwise we liked it.
Amazing views of the mountains right from the room, the outdoor hot tub was great in the 2 degree weather, and the wood burning stove in the room was great. Loved everything about it.
The view from our room was just gorgous! The food at the Granary was expensive and bad.
There are four rooms to a block...two upstairs and two downstairs. We were with family. One room had a fabulous view of the Tetons from its balcony. The other room was downstairs and had a nice view of a pond. The rooms were cabin like and felt private. The fireplaces are a nice touch. The bathroom was a little small.
There is no better view of the Teton Mountains. This was our fourth time staying at the Spring Creek Ranch. The staff is great. It is one of our favorite places in the Country. Jackson Hole has a lot of fun things to do.
Wonderful location, views are tremendous. The in-room fireplace was great. The facility was very nice, quiet and clean. Off season so the hot tub did not look like it was being maintained.
The rooftop hot tub after skiing/boarding unfortunately our friends had to move to a sister hotel and we could not stay in the same hotel as we had planned. Even with an upgrade at the sister hotel (for the inconvenience) we were not easily together for activities like, grabbing b/fast together, the hot tub or meeting in one lobby... we had to be more organized than that.
Wow!! I was in the hotel during the off season and it was great. I was treated like a Queen. Every staff member went out of there way to help. I had several questions about the area and the staff were not only willing to answer my questions, they were truely excited to do so. I will be back!!! I was on a studio suite, which had wonderful upgrades, but I wish there would have been an extra foot of room between the couch and bed (when the bed was turned down). The space is roomy enough during the day.
Its style, comfortable bed, peace at night, excellent quality and attractive furnishings and equipment (fridge, cooker, toaster, coffee maker, etc), very helpful staff, excellent location for the Grand Teton National Park, view of mountains. Overall, it was a really nice hotel and we were pleased we had chosen it. We would not choose an urban room again for the reasons below. Otherwise it was an excellent choice and we would recommend it. We didn't try the restaurant, so cannot comment on the Hotel Terra as being a Gourmet hotel Building works outside our window from 8.30 am, no bedside tables & lamps in urban rooms (bed pulls down from the wall), noisy, self-cleaning jets in bath (1-2 hours after bath has been taken).