What to know about COVID-19 and airlines

As you consider current and future travel plans, stay up-to-date on flight providers’ change and cancellation policies. Here’s a list of some of our partners that are currently offering flexible policies.

(Note: As things change, so do policies. We’ll do our best to stay on top of things, but always be sure to check with a provider directly.)

Be sure to check the latest advisories before traveling.

Airlines with flexible change policies

Air Canada

 

 

Customers with travel dates on or after February 1, 2020, who purchased a ticket prior to April 13, 2021, are eligible for a full refund to their original form of payment. Customers can also make a change for all new or existing bookings made through May 31, 2021, for original travel between March 1, 2020, and May 31, 2022.

Customers who purchased tickets between February 27, 2020,  and April 30, 2021, for travel dates through March 31, 2022 can cancel or change their trip for no fee.

Change fees for all domestic and short-haul international flying on Premium Cabin fares and most Main Cabin fares have been eliminated. Customers can also cancel their trip online and rebook later, including Basic Economy fares bought between March 1, 2020, and March 31, 2021.

For bookings made from March 3, 2020, onward with a departure date up to April 30, 2022, customers can change their dates of travel for no fee.

Delta has eliminated change fees for domestic travel for all ticket classes except Basic Economy. All tickets expiring in 2021 and all new tickets purchased in 2021 will expire on December 31, 2022.

For tickets purchased between January 1, 2021, through April 30, 2021, no change fees will be applied for any changes made. A waiver will be issued and is valid for up to one year from the original purchase date. For tickets purchased between March 1 and December 31, 2020, no change fees will be applied for any changes made. A waiver will be issued and is valid for up to two years from the original purchase date.

JetBlue is waiving change and cancellation fees for all fares booked through May 31, 2021.

Customers can rebook a flight free of charge. The rebooking must be made within one year of the original departure date.

Southwest never charges for changes or cancellations to a flight. Funds can be applied to future travel, as long as customers cancel at least 10 minutes prior to their flight departure.

United has permanently eliminated change fees on most domestic Economy and Premium tickets. Basic Economy tickets can be changed without change fees if the ticket is issued by April 30, 2021, and all other international travel can be changed without change fees if the ticket is issued by May 31, 2021.

For flights booked before March 3, 2020, customers can make a one-time change for no fee. The change or cancellation must be requested at least 2 hours prior to departure. For flights booked between March 3, 2020, and May 31, 2021, customers can make a one-time change for no fee. The change or cancellation must be requested at least 24 hours prior to departure.

Travel advisories and policies by airline

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If your airline isn’t listed above, find contact information here. If you booked with a provider other than an airline, please reach out to them directly for your options.

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