What to know about COVID-19 and rental cars

As you consider current and future travel plans, stay up-to-date on rental car providers’ change and cancellation policies. Here’s a list of some of our partners that are currently offering flexible policies and/or have updated their age restrictions.

 

(Note: As things change, so do policies. We’ll do our best to stay on top of things, but always be sure to check with a provider directly.)

Global Health Advisory – Level 4: Do not travel

Rental car providers

Many providers have also enhanced their cleaning and sterilization procedures, both in their cars and facilities. For more details, check your provider’s website below.

Alamo is extending their existing no-fee cancellation policy to include customers with pre-paid rentals booked directly through them.

Make changes to current reservations without incurring fees. For complete flexibility, choose “Pay at Counter” when making a reservation so you can cancel or modify your reservation at any time.

You can make changes to current reservations without incurring fees. For complete flexibility, choose “Pay at Counter” when making a reservation so you can cancel or modify your reservation at any time.

Customers with pre-paid rentals booked prior to March 13th can cancel their reservation for no fee and transfer their balance for use toward a future booking within 24 months.

Customers who plan to pay for their rental at time of pick-up can easily change their plans with no cancellation fees.

Enterprise has extended their existing no-fee cancellation policy to include customers with pre-paid rentals booked directly through them.

Through May 31, 2020, customers can receive:

  1. Free and unlimited modifications
  2. Free cancellation up to 48 hours prior to pick-up time everywhere
  3. Free cancellation after 48 hours prior to pick-up and right up to the pick-up time

Young renter fees are being waived and the minimum renter age lowered from 20 to 18 years old to help college students and young drivers returning home or needing transportation.

Customers with pre-paid rentals booked prior to March 13th can cancel their reservation for no fee and transfer their balance for use toward a future booking within 24 months.

As always, Hertz’s pay later option has no cancellation fees, ever.

National has extended their existing no-fee cancellation policy to include customers with pre-paid rentals booked directly through them.

Customers may change their reservation free of charge (except for prepaid reservations).

Changes to prepaid reservations may be made if your rental was made for a location in a highly affected area.

Thrifty allows you to pay for your rental at the time of pick-up with no cancellation fees. For prepaid reservations, cancellation and change fees have been waive for travel restricted areas. All prepaid reservations booked prior to March 13th can be extended toward reservations used within 24 months with no fees.

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